Position Information

Posting Number:

ROM26-189E

Title:

Manager, Patient Care Services (RFT 1.0 FTE)

Position Status:

Regular Full time

FTE:

1.0

Job Schedule:

Days

Unit:

Outreach

Department:

Geriatric Psychiatry

Union:

Non-union

Site:

Royal Ottawa Mental Health Centre

Level of Police Check:

Vulnerable Sector Check

About The Royal

As one of Canada’s foremost mental health care and academic health science centres, The Royal has a transparent purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education

Behavioural Supports Ontario (BSO) provides specialized mental health services for older adults in Ontario who are living with or at risk of responsive behaviours related to dementia, complex mental illness, substance use, or other neurological conditions. The BSO mobile team offers in-depth assessment, consultation, and person-centred care planning. Services focus on non-pharmacological interventions and are delivered in collaboration with Behaviour Support Champions and clinical staff within long-term care homes.

Key Responsibilities

The Manager, Patient Care Services & Regional BSO Lead provides leadership and operational oversight for designated programs at The Royal.

- Oversee daily operations to ensure timely, effective, and coordinated service delivery
- Manages the resolution of sensitive or escalated issues by coordinating corrective actions




- Support integration of clinical services across disciplines
- Provide day-to-day leadership and support to ensure team goals are achieved,
- Manage day-to-day human resources activities for the team and provide leadership and support for staff development
- Participate in disciplinary actions up to termination and attendance management
- Ensure staff compliance with mandatory training and awareness on new policies, legislation, and departmental/ unit procedures
- Implement new systems, workflows, or technology within the department
- Work closely with peers, physicians, scientists, leadership team, and key stakeholders to ensure alignment of departmental goals with broader hospital strategies

Qualifications

- Baccalaureate Degree in Nursing or Allied Health or acceptable combination of education and experience.
- Minimum 5 years in mental health, including 3 years progressive leadership in clinical services and administration.
- Current registration and member in good standing with applicable regulatory college.
- Knowledge of Mental Health clinical service delivery models.
- Knowledge of relevant legislation (Mental Health Act, PHIPA, SDA):
Ensures compliance with healthcare laws and patient privacy.
- Ability to inspire, motivate, and develop multidisciplinary teams
- Skilled at addressing staff conflicts, managing union relations,



and negotiating solutions
- Strong verbal and written communication skills to engage staff, patients, families, and stakeholders
- Familiarity with healthcare IT systems and electronic health records (EHR):Facilitates accurate patient data management and clinical workflow.
- Ability to interpret workforce and patient care data to inform decisions and improve service delivery.
- Proficiency in MS Office (Word, Excel), email, and internet.
- Experience in unionized settings and collective agreements.
- Proven ability to lead teams through organizational change

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset.

Salary Range:

65.08 to 75.44 per hour

Additional Information

- All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
- The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
- All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
- The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.

📌 Manager, Patient Care Services (RFT 1.0 FTE) (Canada)
🏢 The Royal Ottawa Mental Health Centre
📍 Canada