Client Success Portfolio Manager / Account Manager

Construction ERP SaaS | Existing Client Portfolio | Ontario Only

SRA Staffing is hiring a Client Success Portfolio Manager / Account Manager for a fast-growing software company in the construction ERP space.

This is a great fit for someone who enjoys owning client relationships, running structured customer touchpoints, identifying retention risks, and helping existing customers get more value from a software platform.

This is not a pure support role and not a net-new hunter sales role. It sits in the middle of customer success, account management, retention, and back-to-base expansion.

What You’ll Own

You’ll manage an existing portfolio of approximately 100 client accounts, with a focus on:

Building strong long-term client relationships

Running regular customer check-ins and QBRs

Identifying adoption gaps, retention risks, and expansion opportunities

Helping clients understand additional features, modules, integrations, and platform value

Working with finance, accounting, project management, and operational stakeholders

Partnering with internal teams across Support, Implementation, Sales, and Product

What We’re Looking For

3–5+ years in Account Management,



Customer Success, Client Success, or Relationship Management

SaaS/software experience

Strong organization and follow-up across a client portfolio

Comfort discussing retention, adoption, customer value, and expansion

Ability to speak professionally with business users, finance teams, and senior stakeholders

Experience with ERP, accounting software, construction software, or business applications is a strong asset

Compensation / Location

Approx. $80K base salary

Expected total compensation around $95K–$100K

Remote day-to-day

Ontario-based candidates only

GTA strongly preferred

Broader Ontario may be considered if travel to the GTA for occasional meetings is realistic

This is a strong opportunity for someone who wants a real client portfolio, commercial upside, and room to grow inside a scaling software business.

To apply, please send your resume to:

SRA Staffing is committed to equal chance employment. We welcome applications from all qualified candidates. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

📌 Client Success Portfolio Manager – Construction SAAS (Markham)
🏢 SRA Staffing Solutions
📍 Markham