Exchange & Returns Co-worker

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work workplace is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Coquitlam

Employment type

Part Time Permanent

Department

Customer Relations

Deadline

2026-08-06

You already applied for this job.

Candidate profile (title) Why we will love you

Candidate profile (text) - Default language - Customer-focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
- Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
- Strong communication and conflict-resolution skills, able to explain policies clearly and professionally
- Detail-oriented, tech-savvy, and effective in a fast-paced, high-volume environment

Key responsibilities (title) A day in your life with us

Key responsibilities (text) - Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
- Resolve customer inquiries and concerns through active listening, clear communication, and problem-solving
- Communicate decisions confidently and empathetically to ensure a positive customer experience
- Process transactions accurately while maintaining inventory control and compliance
- Stay informed on policy updates, product knowledge, and service performance targets




- Collaborate with team members to support overall customer relations operations

Local section (title) Why you will love us

Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as: Customer Experience Co-worker

The starting rate/ salary for this position is 21.88 CAD

Why you will love us





From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant's accessibility needs due to disability. If you require accommodation, please contact

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

📌 Exchange & Returns Co-worker (Coquitlam)
🏢 IKEA
📍 Coquitlam