Advantages:

- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance

Hand & Stone Massage and Facial Spa – RICHMOND WEST END (1515 N. Parham Rd, Richmond, VA 23229) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.

Lead the Business

- Spa operations and overall performance
- Sales growth, membership performance, and profitability
- Key metrics, reporting, and P&L; ownership

Build the Team
- Recruit, hire, and retain a high-performing team
- Lead, coach, and develop your team with a people-first mindset
- Build a culture of accountability, engagement, and service excellence
- Ensure a World Class Client experience (WCCE) across all touchpoints

Drive the Results
- Increase revenue through memberships, service utilization, and retail performance
- Use reporting and data to identify opportunities and improve results




- Optimize scheduling and staffing to support both service and business needs
- Execute local marketing and community outreach initiatives

What We’re Looking For
- 3–5 years of leadership experience
- Proven success driving sales and team performance
- Strong communication and leadership skills
- A balance of people leadership and business acumen
- Strong experience working with KPIs is required
- P&L; experience strongly preferred
- Comfort in a fast-paced environment
- Flexible schedule (nights/weekends/holidays)

What’s in it for You
- Medical, Vision, Dental, Life Insurance
- 401K with 5% company match
- Base salary + performance-based bonuses
- Paid Time Off
- Service & product discounts
- Strong support system and people-first culture
- Growth opportunities within a multi-unit organization

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!

📌 General Manager - RICHMOND WEST END
🏢 Hand & Stone - FGG Spas
📍 Richmond