We are looking for a Order Entry/CSR to join our team . Door hardware experience would definitely be an asset of the job. Ability to accurately input customer orders and acting as a link between service operations and customers.

This position is full-time, Monday to Friday, 8:00 am to 4:30 pm.

Duties will include:

- Support customers by email
- Update tracking logs & order verification
- Process quotes, invoices and orders which includes shipping confirmations, ETA updates & updating inventory
- Computer literate with good typing skills and attention to detail
- Able to read a price book
- Perform physical inventory counts and lift up to 60lbs
- Strong organizational and communication skills
- Quick to learn and seeking long term role
- Answer customer inquiries on product, pricing and availability
- Evaluate product availability, cost, sourcing and replenishment paths
- Must have a valid G driver's license
- Excellent oral, and written communication skills in English
- Team player with a great attitude
- No Criminal Record
- Proficiency in using Microsoft Office, CRM and ERP systems

Key Responsibilities:

- Data Entry: Accurately input customer orders, product details, PO's, SO's and Tickets
- Order Verification: Review orders for completeness, accuracy, and pricing
- Resolutions: Address order changes, cancellations, backorders,



and discrepancies efficiently.
- Documentation: Generate order confirmations, invoices, shipping documents, and maintain detailed records.
- Inventory: Complete physical inventory counts and adjustments. Lift and move heavy items (doors and motors) to account for all stock

Qualifications

- Education: OSSD or Equivalent
- Experience: Minimum 2 years customer service & order entry
- Solid data entry and typing skills
- Excellent communication and customer service skills.
- Must know how to read a price book & have basic math skills
- Proficiency in Microsoft Office Suite Application and good typing skills
- Language: Fluent in English (verbal and written).
- Other: must be able to provide a clear criminal background check ( required)

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Dental care
- Extended health care

Application question(s):

- Do you have experience with ERP/CRM Systems?
- Can you read a price book?
- Do you have a G license? - G2 not acceptable

Education:

- Secondary School (preferred)

Experience:

- Order/Data Entry: 2 years (required)
- Invoicing and Customer Service: 3 years (required)

Language:

- Fluent English (required)
- English (preferred)

Work Location: In person

📌 CSR / Order Entry (Canada)
🏢 Royal Security Solutions
📍 Canada