McInnis & Holloway – Where Compassion Meets Innovation
We’ve listened. We’ve modernized. We’re evolving.

We’ve redefined what it means to work in the Funeral Services industry in 2026 – blending tradition with innovation to create a modern, meaningful, and balanced career.

The Future of Funeral Service is Here – Be Part of It

Are you an experienced Professional Administrator looking for:

- A workplace that truly values you
- A stable industry – no boom or bust career rollercoaster
- A career with purpose and real rewards
- A once-in-a-career opportunity

Your Role as a Professional Administrator:

As part of our dedicated administration team, you will deliver 5-Star service to families while ensuring absolute accuracy, confidentiality, and adherence to provincial legislation and internal standards.

Your responsibilities include:

- Serving as one of the first points of contact for families, exercising discretion and empathy during highly sensitive interactions
- Responding to telephone and in-person inquiries with professionalism
- Receiving and accurately documenting “First Call” information in accordance with legal, regulatory, and organizational requirements
- Assisting in arranging the details of different cultures' death processes
- Ensuring the accuracy, completeness, statutory compliance, and proper filing of all required legal documents (Form 4s, Statements of Death, Death Certificates, Burial Permits, Registrations, and related records)
- Assisting with identifications, visitations, handling of personal effects, and other requests from families while maintaining strict chain-of-custody and documentation protocols
- Working professionally and respectfully in environments that involve close proximity to, and occasional physical contact with, decedents
- Coordinating with hospitals, care facilities, and the Medical Examiner’s Office to confirm and document transfers of decedents into our care




- Preparing obituaries and cost estimates for publication, ensuring 100% accuracy and adherence to submission standards and deadlines to newspapers
- Creating, reviewing, and maintaining detailed service files, planner notes, case notes, and financial contracts
- Managing multiple time-sensitive priorities while maintaining absolute attention to detail and accuracy under pressure
- Traveling across Calgary to work at various McInnis & Holloway locations as required
- Working a set schedule that includes every second weekend and some holidays
- Receiving and distributing mail/shipments, and processing outgoing items
- Completing general administrative duties such as ordering supplies, filing, copying, booking meeting rooms, and payment processing in alignment with established procedures and controls

What You Bring:

- 5-Star customer service mindset
- Empathy, compassion, and patience
- Strong administrative skills with proficiency in Microsoft Office and Google Suite
- Fast and accurate keyboarding skills
- Excellent verbal and written communication abilities
- Ability to multitask and pivot between competing priorities with ease
- High attention to detail, including strong proofreading skills
- Sensitivity and respect for diverse cultural practices
- Ability to work independently and collaboratively
- Clear and recent background check (Security Clearance)

A Work-Life Balance That Actually Works

We offer a 37.5-hour work week that actually means 37.5 hours – if you want it. But if you want more flexibility, our Piecework Program puts you in control:

- Take on extra shifts only when it fits your life




- Earn above time-and-a-half for those shifts
- In 2025, 93% of extra hours were voluntarily signed up for – because our team wanted to

Recognition That’s More Than Just Words

At McInnis & Holloway, we don’t just say we appreciate our team – we prove it:

- No “just deal with it” or “it’s always been that way” mentality. We listen, adapt and improve
- 20,000+ Kudos messages of appreciation exchanged in 2025
- $45,000 in gift cards earned through our Kudos Team Building Program
- A culture where your hard work is seen, valued, and rewarded

A Five-Star Funeral Home Experience

- State-of-the-art facilities
- Premium fleet vehicles
- Commitment to qualified growth and educational support through training, leadership development, and cross-training opportunities

Real Support – Not Just Buzzwords

- New employees get 4 scheduled meetings per year with their manager
- Veteran employees get 2 scheduled meetings per year
- Built-in opportunities to be heard, supported, and set up for success

Industry-Leading Benefits & Perks

- Comprehensive benefits package – healthcare, dental, and wellness programs
- Team Incentive Bonus Program, savings & RRSP matching – employer contributions to your future
- Sabbatical program – take extended breaks to recharge and grow
- Company events – engage with your team in meaningful ways
- Professional wardrobe provided – work suits, dresses, shirts, and shoes covered
- Dry-cleaning & shoe polishing services
- Hands-on and supportive managers who guide and empower you to succeed

If you’re ready to join a team where compassion meets innovation, apply today to become a Professional Administrator at McInnis & Holloway.

While we appreciate all applications, only those who most closely match the position requirements will be contacted. This competition will remain open until suitable candidates are found.

📌 Professional Administrator (Calgary)
🏢 McInnis & Holloway Funeral Home
📍 Calgary