Administrative Coordinator & Customer Service Specialist

Davis Trading & Supply Ltd., a family-owned and operated scrap metal recycling company, committed to sustainability, established in 1909, is seeking an Administrative Customer Service Coordinator to join our team. We pride ourselves on strong relationships, a supportive team environment, and long-term stability. This role supports senior management across sales, purchasing, and customer service operations, contributing to efficient logistics coordination, accurate record-keeping, and exceptional service to our customers and suppliers.

We offer competitive wages and benefits. We require a team player with a can-do attitude for our Richmond location.

Position Summary
Reporting to the President and working closely with senior leadership, including VP-Level Management, this role is ideal for a highly organized, adaptable, and resourceful professional. The Coordinator/CSR will manage a diverse range of administrative, logistics, sales and purchasing functions, customer service and scale support for our scrap metal clientele while ensuring accuracy, efficiency, and responsiveness across all operations.

Key Responsibilities

· To collaborate with senior management to create and maintain sales orders, purchase orders and organize records for invoicing, reporting and internal tracking to support operational efficiency.

· To provide excellent customer service that is personable, convenient and competent for our suppliers and to be proactive in resolving any issues,

· To prepare accurate & timely documentation for shipping and receiving,



including domestic and export transactions using existing company POS systems and software.

· To coordinate and interact with our clients, suppliers, consumers, and logistics providers to ensure accurate shipping and receiving operations.

· To communicate with internal staff to ensure the specific requirements of suppliers and customers are clearly adhered to for a positive customer service experience.

· Have the ability to handle confidential and sensitive information with discretion.

· And perform general office administration and support day-to-day business operations.

Qualifications & Requirements

- Minimum 3 years of administrative experience supporting senior-level management.
- Advanced proficiency in Microsoft Office, particularly Excel.
- Strong organizational, multitasking, time management and problem-solving abilities.
- Good communication and people skills, ability to multitask in a fast-paced setting.
- Ability to work independently and adapt to changing priorities.
- Previous experience in a strong customer service business culture will be prioritized.
- Freight forwarding, logistics, or export documentation experience preferred.
- Previous experience in the scrap metal recycling industry is considered an asset.

We are an equal opportunity employer and thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $65,000.00-$70,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Administrative Coordinator & Customer Service Specialist (Richmond)
🏢 Davis Trading & Supply
📍 Richmond