Description

The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.

Key Responsibilities

- Monitor and action daily emails from origin offices, agents, clients, and vendors.
- Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.
- Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.
- Check OS&D; offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.

Skills, Knowledge and Expertise

- Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced setting.
- Bilingual English/French
- Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.




- Knowledge of customs regulations and understanding of Incoterms
- Knowledge of EManifest regulations
- Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams

Benefits

Benefits include Group Insurance covering Health, Dental, Life, AD&D;, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.

About Shipco

Founded in 1988, Shipco has organically grown into one of the world’s leading neutral NVOCCs. Today it is headquartered in Chatham, New Jersey and is a founding member of the Worldwide Alliance.

As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.

📌 Import Ocean Coordinator (Montreal)
🏢 Shipco
📍 Montreal