About the Role

We are hiring Data Center Technicians to join our 24/7 in office operations team. Reporting to the Lead Data Center Technician, you will maintain, monitor, and repair the GPU servers, network infrastructure, and supporting systems that keep our facility running around the clock. This is a hands-on role for someone who takes pride in precise physical work, follows procedures rigorously, and wants to build a career in one of the fastest-growing fields in tech — AI infrastructure.

Prior data center experience is a plus but not required for all positions. We hire from IT support, military, electrical, HVAC, construction, and other trade backgrounds, and provide structured training on GPU hardware, high-density environments, and our operational standards. What matters most: reliability, attention to detail, a safety-first mindset, and willingness to learn.

Key Responsibilities

Hardware & Break/Fix

- Rack, stack, cable, and label servers, GPU nodes, switches, and PDUs to Mission X standards
- Perform hardware diagnostics and component replacements (drives, DIMMs, GPUs, PSUs, fans, cables) following SOPs/MOPs
- Run and validate structured copper and fiber optic cabling; test connectivity and document results





Monitoring & Incident Response

- Monitor DCIM/BMS dashboards and alerts for power, cooling, and equipment health during your shift
- Respond to tickets within SLA; perform first-level triage and escalate to the Lead Technician or engineering when needed
- Conduct scheduled facility walkthroughs and physical inspections (hot/cold aisle checks, leak checks, visual audits)
- Assist with root cause analysis and post-incident documentation

Deployments & Decommissions

- Support new GPU cluster installations, migrations, and hardware refreshes
- Receive, inventory, and manage spare parts and shipments; maintain accurate asset records
- Safely decommission and process retired equipment per data destruction and chain-of-custody procedures

Safety, Security & Documentation

- Follow all electrical safety, lockout/tagout, and liquid-cooling-adjacent work procedures
- Enforce physical security and access-control protocols; escort vendors and visitors as required
- Keep tickets, runbooks, and shift-handover logs complete and accurate

Pay: $48.08-$60.00 per hour

Work Location: In person

📌 Data Center Technician (Waterloo)
🏢 Mission X
📍 Waterloo