Job Summary

Customer Service Representative - Commercial Lines

My Hunter Inc.

Full-time

Hybrid | Mississauga, ON, Canada

The Opportunity

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. My Hunter Inc. promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At My Hunter Inc. we breed winners.

Responsibilities

- Manage day-today servicing of an assigned book of commercial P&C; accounts (property, liability, auto fleet, etc.)

- Process endorsements, certificates of insurance, renewals, and policy changes accurately and promptly.

- Market current and renewal business to carrier partners; prepare submissions and compare quotes.

- Respond to client inquiries via phone and email in a timely, professional manner.

- Review policy documents for accuracy prior to client delivery.





- Identify cross-selling and account rounding opportunities.

- Maintain accurate client records in the broker management system (PowerBroker)

- Collaborate with producers, underwriters, and carrier partners to resolve client issues.

- Support claims intake and follow-up as needed.

- Maintain compliance with RIBO regulations and internal E&O; procedures.

Experience/Qualifications

- RIBO license required.

- Minimum 2-3 years of commercial lines CSR or account management experience at a brokerage.

- CAIB, CIP, or working towards equivalent industry designation is an asset.

- Strong working knowledge of commercial lines products (SME, mid-market, fleet, etc.)

- Experience with PowerBroker is an asset.

- Excellent verbal and written communication skills.

- Highly organized, detail-oriented, and able to manage competing priorities.

- Comfortable working directly with carrier underwriters to negotiate terms and pricing.

- A team player with a client-service mindset.

What's in it for you? (Salary, Commissions & Benefits)

- Hybrid work model with in-office presence in Mississauga, ON — balance office collaboration and remote flexibility

- Competitive base salary as the core of your compensation package

#Workwolf

My Hunter Inc. uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

📌 Customer Service Representative - Commercial Lines (Mississauga)
🏢 My Hunter
📍 Mississauga