The Manager, Strategy & Chief of Staff is a trusted advisor and strategic partner to the AVP, Affinity Operations, responsible for driving business performance, strategic execution, and organizational effectiveness across the function. Acting as an extension of the AVP, this role ensures Affinity Operations operates with clarity, discipline, and focus by connecting strategy, performance management, governance, communications, and leadership priorities. The successful candidate will bring structure to how the business is managed, enabling leaders to make informed decisions, align resources to key priorities, and deliver measurable business outcomes.

This role is accountable for leading the business operating system for Affinity Operations, including strategic planning, performance management, governance, executive enablement, and cross-functional coordination. As Chief of Staff to the AVP, the Manager serves as a central connector across teams and stakeholders, providing insight, alignment, and execution support to advance strategic priorities and drive operational excellence. The ideal candidate is a strategic thinker, trusted partner, and skilled communicator who excels at bringing clarity to complexity.

They demonstrate a growth mindset and embrace AI, automation, and emerging technologies to enhance decision‑making, streamline processes, and improve business outcomes. They are highly collaborative, proactive, and comfortable navigating ambiguity while driving alignment, accountability, and results.

Position Responsibilities: Strategy & Execution - Support the development, communication, and execution of the Affinity Operations strategy and roadmap.

- Translate strategic priorities into actionable plans, measurable outcomes, and execution milestones.
- Provide strategic analysis, insights, and recommendations to support business decision‑making.
- Monitor progress against objectives, identify risks and opportunities, and drive accountability for results.

Business

Performance & Governance - Lead business performance reporting, scorecards, dashboards, and executive insights.

- Develop and manage key performance indicators aligned to business objectives.
- Establish and manage governance routines, business reviews, and planning cycles that support transparency, prioritization, and execution.
- Provide actionable insights that inform leadership decisions and continuous improvement.
- Identify opportunities to leverage AI, automation, and emerging technologies to enhance reporting, decision‑making, operational effectiveness, and business outcomes Chief of Staff & Leadership Enablement - Serve as a trusted advisor to the AVP, Affinity Operations, helping manage priorities, decisions, and leadership effectiveness.
- Coordinate leadership forums, executive reviews, and business planning activities.
- Develop executive presentations, briefing materials, and leadership communications.
- Ensure alignment, follow‑through, and accountability across leadership priorities and commitments.





Stakeholder

Engagement & Organizational Alignment - Build strong partnerships across Affinity, Operations, Technology, Finance, and enterprise stakeholders.

- Develop and maintain a pulse on Affinity business performance, strategic priorities, product direction, and growth opportunities, ensuring Affinity Operations remains aligned to evolving business needs and positioned to enable strategic outcomes.
- Act as a central point of coordination for cross‑functional initiatives and strategic priorities.
- Foster alignment, remove barriers, and support informed decision‑making across diverse stakeholder groups. Communications & Change Enablement - Support communication and change strategies that advance business priorities and organizational goals.
- Translate complex business information into clear, compelling messages tailored to different audiences.
- Partner with stakeholders to deliver leadership communications, employee engagement activities, town halls, offsites, and other business forums.
- Support adoption of key initiatives by ensuring effective engagement, alignment, and communication.

Required Qualifications

- University degree in Business, Commerce, Finance, Communications, or a related field.
- 5-8 years of progressive experience in strategy, business management, operations, consulting, transformation, chief of staff, or related roles.

Preferred Qualifications

- Demonstrated curiosity and adaptability in adopting new technologies, including AI-enabled tools, to enhance productivity, business insights, collaboration, and decision‑making.
- Demonstrated experience supporting senior leaders and driving cross‑functional initiatives.
- Strong analytical, problem‑solving, and business planning skills.
- Exceptional communication, presentation, and executive storytelling capabilities.
- Proven ability to influence and collaborate across complex stakeholder environments.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Experience in insurance, financial services, affinity partnerships, or operations environments.
- Experience in strategic planning, governance, performance management, change enablement, or portfolio management.
- Familiarity with operational excellence and business management best practices.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a versatile environment where well‑being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.



The role being advertised is an existing vacancy. 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。 Referenced Salary Location Waterloo, Ontario Working Arrangement 混合式 Salary range is expected to be between $93,390.00 CAD - $143,390.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and‑long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Affinity Operations - Business Operations Manager (Waterloo)
🏢 Manulife Financial
📍 Waterloo