Lead the charge in building impactful AI-driven customer experiences with Genesys. As an Engineering Enablement Program Manager, you will enhance operational efficiency and strengthen team collaboration to maximize project delivery success. At Genesys, your role centers around streamlining the execution of platform portfolios that significantly affect delivery speed and service reliability.

With responsibilities like managing schedules, enhancing communication, and improving visibility across various teams, you'll ensure effective prioritization and risk management. Collaborate closely with technical leaders and service teams to elevate execution standards and produce insightful executive summaries. Key Responsibilities:

- Drive coordination of platform initiatives across teams




- Maintain real-time portfolio health visibility using Jira
- Enable structured prioritization aligned with strategic goals
- Deliver concise executive communications translating progress
- Streamline reporting and automate coordination tasks Requirements:
- 2-3 years in program or project coordination
- Proficiency in Jira and Confluence
- Solid communication and documentation skills
- Experience with reporting tools like Excel and Tableau
- Bachelor's degree in Business, Engineering, or similar Elevate AI integration through skillful management, communication, and operational excellence to impact customer experience.

📌 AI-Powered Program Manager at Genesys (Ottawa)
🏢 8110 Canada - Genesys Cloud Services
📍 Ottawa