We seek an experienced analyst to assist in the business continuity management (BCM) and resilience of GWAM’s critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this analyst will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust.

Position Responsibilities: Vision and Strategy Assist in developing and executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements. Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements. Establish collaborative relationship with cross-functional stakeholders to address issues and implement solutions.

Critical Operations

Identification, Assessment, and Improvements Assist in establishing and executing of GWAM’s operational resilience governance model and deliverables. Assist in continuously monitoring internal and external factors to re-evaluate inventory of critical operations and associated actions required. Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.

Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions. Assist in developing, tracking, and monitoring KPIs and KRIs on GWAM’s operational resilience progress and posture.

Maintain Robust Business Continuity Plan

Assist in developing and maintaining GWAM’s business continuity plans (BCP), improving completeness and quality of BCP for critical and non-critical processes. Facilitate regular testing and simulation exercises to ensure the effectiveness and efficiency of BCPs. Ensure BCPs are reflective of critical operations considerations, where applicable, including impact tolerance and material points of failure.

Ensure Exit

Plans for Critical Third Parties are Maintained and Tested Assist in the validation of critical third parties for GWAM as part of critical operations analysis. Partner with third party relationship owners to develop and maintain exit plans for critical third parties. Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans.

Preferred Qualifications:



Bachelor's degree in business administration, strategy, operations management, or a related field. 2+ years of experience in Wealth and Asset Management. Prior experience in global role preferred. Bilingualism (English and French) is an asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. Proven track record in working on complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations. Strong communication and interpersonal skills.

Understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions. Knowledge of discipline of operational resilience and business continuity risk management.

Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process. Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders Experience with risk management principles, best practices, and tools.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a adaptable environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The role being advertised is an existing vacancy. マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 マニュライフは機会均等を是とする雇用主です





マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人��しての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。 Referenced Salary Location

Toronto, Ontario Working Arrangement

ハイブリッド勤務 Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Analyst, GWAM & GA Operational Resilience (Toronto)
🏢 Manulife Financial
📍 Toronto