Are you a talented Application Support professional interested in public service and contributing to financial fairness and justice? If so, we are currently looking for an Application & Systems Support Analyst to join our ombudsman team.

Ombudsman for Banking Services and Investments (OBSI) is an organization of highly skilled professionals inspired by a public service mission. OBSI makes a difference in people’s lives every day and helps to ensure a fair, effective and trusted financial system for everyone.

Vacancy: New vacancy

Salary Range: $60,000 - $75,000

Workplace Type: Hybrid arrangement with 3 days per week in office. The OBSI office is located in downtown Toronto.

As an Application & Systems Support Analyst (Dynamics 365 CRM), you will play a key role in supporting the systems that enable the delivery of OBSI’s services, including Dynamics CRM Customer Serivice, Dynamics Business Central, Firm Portal and Consumer Portal. Acting as a first point of contact for application related issues, you will provide application support, manage application-related incidents and service requests and participate in continuous improvement initiatives. With approximately two years of related technical support experience, you will collaborate closely with team members and vendors, document solutions, and help ensure systems remain reliable, secure,



and accessible to support both internal operations and stakeholder needs.

OBSI provides a workplace that values and respects people from diverse backgrounds, talents and experiences which makes OBSI success possible. Candidates residing in the GTA will be considered and flexible work arrangements are possible.

OBSI offers a competitive total rewards package including strong base pay, variable incentive programs, comprehensive group benefits program and a company contributed pension program.

OBSI invests in employees by offering career progression and opportunities for learning and development.

Become a part of a world class ombudsman organization that all Canadians can be proud of.

OBSI strives to provide equal chance to qualified individuals with all abilities and, as such, we are committed to offering reasonable accommodation during the hiring process. If you require special assistance or accommodation, please contact Human Resources at [email protected].

For additional details and qualifications and to apply to this position, please visit our website at www.obsi.ca/careers.

While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates.

📌 Application & Systems Support Analyst (Dynamics 365 CRM) (Toronto)
🏢 OBSI - Ombudsman for Banking Services and Investments
📍 Toronto