Provide technical administration and support for corporate software applications to ensure optimal performance in a secured manner.
RESPONSIBILITIES
- Under minimal supervision, responsible for technical administration of corporate applications
- Provide technical support for solutions, as per addendum
- Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions, as per addendum
- Create and maintain thorough documentation related to administrative configurations, procedures and modifications of applicable corporate applications
- Assist the Application Development team by performing applications testing and application deployments
- Manage installations, patching and monitoring of development, testing and production application environments
- Manage incident queue for business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner
- Provide Content Management support for the internal and external corporate websites
- Publish website analytics to key company stakeholders
- Ensure corporate data is secured in accordance with IT security policies
SUCCESS CRITERIA
- Post-secondary education in Computer Science or related field