Jim Pattison Hyundai Northshore is seeking a knowledgeable and customer-focused Service Advisor to join our Service Department. In this role, you'll be the first person customers connect with when they arrive, helping create a welcoming and positive experience from the moment they walk through the door.

We're looking for someone who is organized, communicates well, and enjoys working with people. You will take pride in delivering excellent customer service, building lasting relationships, and ensuring each visit is handled professionally and efficiently. This position reports to the Parts & Service Manager of the dealership. A Day in the Life Greet Service customers and ensure the customer’s needs are fully understood

Promptly and professionally answer incoming calls to the Service department

Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs

Prepare accurate quotes for recommended services and obtain customer approvals for repairs

Act as the liaison between the customer, the parts department, and the Automotive Technicians

Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times

Manage customer complaints respectfully and promptly; escalate concerns when appropriate

Conduct vehicle inspection walk-arounds before and after service appointments

Maintain a tidy, presentable work space Ensure a high degree of confidentiality with company and customer information

Participate in maintaining a supportive and engaging working environment

Other administrative duties as assigned What We’re Looking For A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report

Previous experience in the automotive industry as a Service Advisor is preferred,



with experience with CDK One-Eighty software considered an asset

Previous, related experience in a customer-facing role would be considered an asset

Proficiency with Microsoft Office (Word, Excel, Outlook)

Strong customer-service skills with a friendly, approachable attitude

Good data entry skills, with strong accuracy

Detail-oriented, with the ability to multi-task and prioritize responsibilities

Ability to stay calm and focused in a face-paced environment

Reliable, punctual, and dependable

Good written and spoken communication skills

Ability to work in close proximity to a noisy automotive shop

Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold What We Offer Competitive wages

Comprehensive benefits package, including health, dental, and insurance

Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities

Access to exclusive corporate discount programs

Recognition and rewards programs A excellent team atmosphere and a positive, supportive working environment How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Automotive Service Advisor (North Vancouver)
🏢 JP Auto Group
📍 North Vancouver