File #: 2023-35919 Status: Remote Permanent Casual (1) Role Level: Professional Group (PG09) - $38.24 to $47.85 per hour Department: Insight Health Solutions Division: Insight Health Solutions, Wellness Site: Client Site, travel between sites may be required Posted: July 30, 2026 Internal Deadline: Ongoing Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. THP is comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, and offsite locations. THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

Insight Health

Solutions (IHS) is part of THP. IHS is a leader in disability management services, mental health programming, occupational medicine as well as third party clinical assessments and rehabilitation for employers and insurers across Ontario as well as for national organizations.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research Position Summary:

Reporting to IHS and the client as applicable, this position supports the Nurses Health Program (NHP), a Monitoring program offered in partnership between Nursing associations and IHS. as a Care Coordinator. This role includes maintaining a caseload of clients, acting as guide and central point of contact for clients to successfully fulfill their agreed upon monitoring contract. This role involves liaising with multiple stakeholders including clients, community supports and physicians, ensuring timely submitting of required reports, as well as supporting NHP functions, including Directorate and Clinical Advisory Panel meetings.

As a member of a dynamic interdisciplinary team of professionals, your expertise in this field will enable you to act as an key contributor to discussions regarding workplace disability-related issues. Responsibilities:

Responsible for initiating, engaging and maintaining contact with the NHP members on a regular basis

Provide support to employee’s manager/supervisor and client’s Human Resources (HR) team regarding case management, disability and accommodation

Interpret and educate the client’s managers on a variety of regulatory and compliance requirements to ensure that case management practices are applied in accordance with legislation,



regulation and our clients’ policies.

Collaborate with community providers to ensure appropriate resources are accessed, such as EFAP provider, specialized assessments, or specialized treatment programs Collaborate and liaise with other members of internal team and the members’ Health & Safety team

Act as liaison, mentor and coach regarding disability claims to both internal and external partners

Collaborate with relevant stakeholders (e.g., employer, union, regulatory college) to facilitate effective and sustainable return to work plans In collaboration with the client’s managers and human resources business partners, regularly monitor and adjust the progress of all return-to-work cases to resolve emerging issues

Develop effective relations to collaborate with the employee as well as the client's human resources, management, union and relevant health care professionals to implement return to work and /or modified work programs

Provide education and training to the client’s managers and staff regarding the disability case management processes

Maintain and respect confidential information; objectively and accurately document case history, strategy and case management plan

Collaborate with leadership team to develop and maintain policies and procedures related to NHP program Key Qualifications:

French language proficiency required

Current registrant of the following Regulatory Colleges: CNO

Certified Disability Management Professional or Certified Return to Work Coordinator credential is required

Need to have experience in MH and addictions (mandatory)

Experience with motivational interviewing (mandatory)

At least 4 years of experience in disability case management.

Demonstrated expertise and experience with return-to-work planning, long term disability contracts, collective agreements, and attendance and accommodation programs in a large and diverse organizational environment.

Excellent interpersonal skills required.

Working knowledge of relevant legislation (e.g., Ontario Human Rights Code, Occupational Health and Safety Act).

Excellent communication,



organization and presentation skills.

Excellent computer skills (Word, Excel, HRIS); able to create and generate reports as required.

Superior assessment and problem solving skills.

Knowledge of the Workplace Safety and Insurance Act is an asset. Location:

This is primarily a remote position. Occasional on-site attendance may be required at THP locations in Mississauga and West Toronto, as operational needs arise. Travel between THP sites may be required from time to time. To pursue this career opportunity, please email Ubah Ahmed at [email protected]. Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health

Partners (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified.

We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political. belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health

Partners is identified under the French Language Services Act. We thank all those who apply but only those selected for further consideration will be contacted.

📌 Bilingual Casual Case Manager (Oakville)
🏢 Insight Health Solutions – THP
📍 Oakville