Our busy pediatric physiotherapy and occupational therapy clinic in Orléans is looking for a friendly, organized, and enthusiastic Client Experience Coordinator to join our team!
If you enjoy working with children, thrive in a fast-paced setting, and want to make a meaningful difference in the lives of families, this could be a great fit for you. In this role, you’ll be the welcoming face of our clinic—helping create a positive, supportive experience for every child and caregiver who walks through our doors.
We’re seeking someone who is service-oriented, proactive, and comfortable balancing multiple tasks while delivering exceptional client care. Fluency in both French and English is required, as you’ll be supporting a diverse community of families.
What you’ll do:
- Warmly greet clients and families in person and over the phone, answering questions in both French and English
- Schedule appointments and help keep our clinicians running on time
- Process payments and complete direct billing to private insurance providers
- Maintain accurate and confidential client records, including personal and financial information
- Support therapists with day-to-day administrative needs
- Respond promptly to online booking requests and general inquiries
- Send appointment confirmations and reminders
- Manage incoming faxes and ensure documents are accurately uploaded to client charts
- Coordinate referrals, follow-ups, and daily callbacks
- Monitor clinic supplies and complete regular inventory checks
- Help keep the clinic clean, organized, and welcoming for families and staff
What we’re looking for:
- Fluency in both French and English (spoken and written)
- A positive, compassionate attitude—especially when working with children and families
- Solid organizational and multitasking skills
- Excellent communication and customer service abilities
- A team player who is also comfortable working independently in a busy environment
Schedule:
We have a full-time and part-time position with flexible shifts, including a mix of daytime, evening, and weekend hours. We’re hoping to welcome someone to the team as soon as possible.
Pay: $19.00-$22.00 per hour
Benefits
- On-site parking
Education:
- Secondary School (required)
Experience:
- Customer service: 3 years (required)
Language:
- French and English fluently (required)
Work Location: In person
📌 Bilingual Client Experience Coordinator (Ottawa)
🏢 On the Ball Pediatric Physio and Occupational Therapy
📍 Ottawa
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