Customerization is looking for an experienced Senior Business Analyst and Project Manager (2 in 1) to join our team. Our company focuses on Zoho implementation, solution design, integrations with 3rd party tools, and migration to Zoho.

- Full-time, 40 hr/week

- In-office position (Concord, Vaughan)

- Experience working in IT consulting for at least 2 years - must

- Experience working with small and medium clients - must

- Applicants must be legally eligible to work in Canada

Responsibilities:

Business Analysis

- Understand and analyze customer's business model and processes

- Gather customer's requirements

- Develop Zoho solution design with the Zoho experts’ team

- Collaborate on tech pre-sale with our Sales team, including running custom system demos and managing proposal development

- This is a customer-facing position

Project Delivery

- Develop project scope, plan, and tasks backlog

- Manage project tasks and timelines

- Lead developers and system configurators

- Create documentation

- Test delivered solutions

- Develop training materials and conduct customer training sessions

- Configure and customize Zoho system – basic functions

Requirements





- Proven experience in business analysis - must

- Experience in project management and DEV team management - must

- Experience in business software implementation and configuration - must

- Proven experience of working with customers and conducting meetings and workshops - must

- Excellent communication and verbal skills in English - must

- Proven experience in business processes mapping and design

- Good understanding of data modeling including ERD and other design tools

- Familiarity with software configuration tools and software development methodology

- Familiarity with software design and integration patterns

Additional requirements:

- Ability and willingness to work in a small and a very energetic and flexible team

- Strong self-education capabilities

- Ability to run multiple projects and activities simultaneously

- Proactive approach and "can do" attitude

- Solid personal time management and prioritization skills

- Ability to work in a multi cultural environment and strong collaboration skills

📌 Business System Analyst and Project Manager (Concord)
🏢 Customerization
📍 Concord