Drive business performance with Manulife as a Business Operations Manager in Waterloo, Ontario. This hybrid role focuses on strategic execution, performance management, and enabling effective leadership communication. As the Manager, Strategy & Chief of Staff, you will partner with the AVP of Affinity Operations to enhance organizational effectiveness.

Your responsibilities include developing actionable plans, driving performance insights, and facilitating alignment across cross-functional teams. You’ll ensure the Affinity Operations function operates efficiently while leveraging AI and emerging technologies to improve outcomes. Key Responsibilities:

- Support Affinity Operations strategy and execution
- Translate priorities into actionable plans




- Monitor performance and drive accountability
- Lead business performance reporting and insights
- Act as a central connector across stakeholders Requirements:
- 5-8 years of experience in strategy or operations
- Degree in Business, Finance, or related field
- Robust analytical and communication skills
- Experience with AI and technological tools
- Proven ability to manage cross-functional initiatives Enhance decision-making and streamline processes at Manulife through strategic leadership and operational excellence.

📌 Business Operations Manager at Manulife (Ottawa)
🏢 Manulife Insurance Malaysia
📍 Ottawa