Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

HOURS

We have shifts available 7 days per week.

Shift Hours: Morning: 0800 - 1600

0830 - 1630

Evening: 1600 - 0000

1630 - 0030

Overnight: 0000 - 0800

0030 - 0830

Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.

If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).

These positions require the ability to work flexible hours during the daytime, evenings, and weekends based on operational needs.

During the first interview the Recruiter will discuss and note which shifts candidates are open to working. WHAT WE OFFER?

Committed Living Wage

Employer 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC

2023 High-Performance Culture Award from Supporting Lines

Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday

Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate

Participates as a member of Connective team to ensure quality and continuity of services to clients

Liaises with staff and volunteers of community and government agencies as required

Liaises with Connective staff as necessary

Accepts clinical direction from the care team

Participates as a member of Connective staff team

KEY ACCOUNTABILITIES





Receives referrals from funders

Works with the client, researches background material, and seeks the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities

Works with the client to consider issues and creates a mutually agreed intervention and support plan that has measurable short and long-term goals

Ensures issues of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure lifestyle and access, employment, and education are addressed in this plan

Ensures the client’s ongoing legal, mental, and physical health issues are addressed in the plan

When and as needed, provides a wide range of interventions to enable the client to address and accomplish the established goals

Interacts with other professionals, family members, and organizations to ensure services, admissions, and treatments are in the client’s interest and supportive of the long-term goals

On the client’s behalf, is a resource to other professionals, including but not limited to the courts, probation services, and community and institutional psychiatric services

Maintains extensive records and case notes in accord with Community Living British Columbia policies and standards

Completes monthly progress reports

Participates in staff and resident/staff meetings as instructed by the Program Manager

Other duties as subsequently negotiated

WORKING CONDITIONS

Functions independently, while remaining a crucial member of the care team

Adheres to Connective policies and procedures

Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules

Is a member of CUPE Local 1936-11

Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

EXPERIENCE AND SKILLS





Graduate with a Diploma or Certificate in Social Services or a relevant field with one year of related experience

Counselling experience in the appropriate field and demonstrate a transparent ability to respond well in crisis situations

Experience in overdose response, relevant work experience with lower-barrier clients, and a strong understanding of harm reduction.

Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders

Understanding of providing service to people with different learning abilities

Extensive knowledge of community services in Lower Mainland and Fraser Valley as they relate to persons with psychiatric involvement

Experience in assessment, case/care plan development and implementation

Demonstrated an ability to deal with potential violence

Demonstrated an ability to develop programs tailored to the particular diverse needs of the individual

Excellent written and verbal communication skills in English

REQUIREMENTS

Ability to successfully complete a Vulnerable Persons Criminal Record Check

Ability to successfully pass a reference check

Current First Aid Certificate (please refer to the Certificates accepted in B.C.

- WorkSafeBC)

Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements

Experience in overdose response, relevant work experience with lower-barrier clients, and a strong understanding of harm reduction

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 and will increase every 2000 hours worked up to a maximum of $31.57 plus 10.6% in lieu of vacation pay and statutory.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities. For more information on Connective’s services and locations, visit our website at https://connective.ca/

📌 Casual Tenant Support Worker (Surrey)
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