As a member of the team, the Central Intake Clerk applies knowledge of the Central Intake E-solution and other related booking guidelines to route the referring provider requests for medical procedures or exams to the appropriate destination within 27 hospital systems across the Ontario Health West Region. May be required to work with multiple computer programs and to coordinate with the appropriate health care team members. Performs a range of other administrative duties to support the operations of the unit.

This is a very fast paced high volume output department that requires independent thinking, good teamwork qualities and frontline personnel who exude professionalism and display good public relations.

The Ontario Heath West Diagnostic Imaging Central Intake office is a single regional office that will receive referrals from referring providers and route the referral to the appropriate hospital within OH West based on a set of criteria to equalize the wait time for patients. It is a fast paced, high volume department.

Monday – Friday; Days

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal prospect employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.



Should any applicant require accommodation through the application processes, please contact Human Resources at (phone hidden), Ext. 46947 for assistance.

If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement

Article 10.7 (d), ONA Collective Agreement

Article 13.01 (b) (ii), OPSEU 273 Collective Agreement

Article 14.04, OPSEU 209 Collective Agreement

Article 2.07 and Article 13, PIPSC RT Collective Agreement

- Community College Diploma in Medical Office Administration program or 2-3 years equivalent current medical office experience
- Demonstrated Medical Terminology related to Diagnostic Services
- Demonstrated knowledge and skill in using computers MS Windows, Outlook, Word
- Demonstrated proficiency in keyboarding and typing skills 40 WPM
- Good organizational and problem-solving skills necessary
- Excellent telecommunication skills and interpersonal skills
- Previous experience in Diagnostic Services reception, registration and booking areas preferred
- Comprehensive understanding and familiarity with EPIC and ITS systems, preferred
- Medical terminology, computer and typing skills will be tested

📌 Central Intake Clerk (Ontario)
🏢 Hamilton Health Sciences
📍 Ontario