This is a cross-functional role that combines engineering, customer collaboration, data analysis, and technical problem-solving. You'll work with a range of stakeholders to understand operational challenges, analyze process and production data, develop models and workflows, and help drive improvements using the company's platform. If you are excited about being at the frontier of innovation in the application of AI, read on.

Internally, you'll act as a technical subject matter expert and advocate for customer needs across manufacturing and process-related initiatives.

Externally, you'll support enterprise customers by partnering with engineering and operations teams to maximize value from the platform, whether by improving existing workflows or helping implement new solutions.

In collaboration with Sales, Product, and Engineering, you'll also contribute to identifying current use cases and shaping future platform capabilities.

Responsibilities:

Customer Engagement & Project Delivery

- Partner with customers to support deployment and adoption of platform solutions
- Lead onboarding and implementation efforts across technical and operational environments
- Build relationships with engineering,



operations, and leadership stakeholders
- Identify opportunities for operational improvement and data-driven insights
- Translate customer challenges into actionable technical solutions and product feedback
- Support projects from discovery through implementation and impact measurement

Technical Analysis & Problem Solving

- Analyze operational and process datasets to identify trends, bottlenecks, and optimization opportunities
- Develop analytical models, simulations, and workflows using Python and related tools
- Work with industrial data systems and manufacturing datasets
- Collaborate with product and engineering teams to improve platform functionality
- Communicate technical findings to both technical and non-technical audiences
- Support troubleshooting and continuous improvement initiatives in complex operational settings

Qualifications

- 7-10 years of experience in manufacturing, process engineering, or related industrial environments, with strong understanding of speciality chemicals manufacturing
- Fluency in French is an asset

📌 Chemical Process Engineer (Customer Success) (Montreal)
🏢 Optimyze1
📍 Montreal