POSITION OVERVIEW

Pitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with solid administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and ongoing mentorship will be provided. Key Responsibilities

Serve as a primary point of contact for client and broker inquiries, delivering timely, accurate, and empathetic service

Support policy administration, including documentation review, data validation, endorsements, cancellations, and general processing

Coordinate premium finance agreements, client communications, and follow-ups

Provide administrative and customer support related to claims, including intake coordination and status updates

Collaborate with internal teams to ensure efficient service delivery and issue resolution

Assist with general administrative tasks and contribute to process improvements

Participate in ongoing training and professional development Qualifications

3–5 years of experience in customer service and/or administrative roles (call centre experience an asset)

General Insurance Level 1 licence or ability to obtain

Exposure to claims processes and/or premium finance considered an asset





Strong attention to detail, documentation, and follow-up skills

Excellent written and verbal communication abilities

Demonstrated conflict-resolution skills with a customer-first mindset

Proficiency in MS Outlook, Excel, and Word

Experience working with CRM, client databases, or policy administration systems

Comfortable working within established procedures in a regulated environment BENEFITS:

•Health and Dental Benefits

•RRSP Match Program

•Hybrid Work Environment

•Paid Vacation Time

•Bonus Structure This is for a net new position

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

📌 Client Care Representative (Langley)
🏢 Pitcher u0026 Doyle
📍 Langley