Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company.

Bayshore

HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario.

Bayshore

Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Person-and family-centered care (PFCC)

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Availability: Monday through Sunday – between 5am and 10pm. Rotating shift schedule. In-Office Position: located at our Greystone Transitional Care Unit (225 Scholastic Dr, Ottawa, ON K1S 5W2), and will require TB testing and immunization records

Unposting Date: August 30th 2026

Primary Responsibilities

Communicate: Professionally engage with patients, families, staff, and funder organizations

Process: Quickly handle funder referrals and updates in the EMR (Procura)

Review: Collaborate with Supervisors,



field employees and patients to assess service needs

Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability

Coordinate: Ensure consistent caregiver assignments and service delivery

Notify: Keep patients and staff informed of initial and ongoing schedules Utilize: Optimize staff schedules to meet their availability and client care needs Document: Maintain accurate records in the EMR

Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

Immediate Impact: Make a real difference in the lives of employees, patients and their families

Competitive Salary: Earn a competitive wage commensurate with experience

Health Benefits: Comprehensive health, dental, and vision insurance for you and your family

Paid Time Off: Competitive leave time to ensure work-life balance

Retirement Plan: Employer-contributed retirement savings plan

Supportive Team: Be part of a collaborative and supportive team environment

Growth: Opportunities for professional development and growth opportunities Education

Secondary School Diploma

Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities

A minimum of two years related customer service experience, preferably in healthcare

Proven customer service skills, preferably in healthcare or other high-paced customer service environment

Strong ability to communicate effectively, both written and orally, in English Ability to handle issues and problem solve with tact and diplomacy

Excellent computer skills (Windows, Microsoft office, internet, EMR)



Ability to prioritize and handle multiple demands in a fast-paced environment

Proven organizational and teamwork skills; able to work independently and prioritize workload

Positive work and attendance performance essential

Strong interpersonal skills including demonstrated ability to build rapport and connections

Advanced competency in keyboarding and scheduling software with a willingness to learn At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

📌 Client Service Coordinator (Ottawa)
🏢 Bayshore
📍 Ottawa