Description The Client Services Team in the Faculty of Kinesiology is currently seeking a Recurring Part-time Client Services Supervisor.

Excite. Educate. Empower. Active Living

Active Living and the Outdoor Centre, part of the Faculty of Kinesiology at the University of Calgary, delivers exceptional facilities, programs, and services that inspire lifelong active living for all.

Serving hundreds of thousands of participants each year, Active Living provides diverse opportunities that support physical, mental, and social wellbeing across all ages and abilities. Offerings include health and fitness, sport and recreation, adaptive programming, certifications, youth programs and camps, equipment rentals, and more.

Our world-class facilities include Fitness Centres, tracks, the Racquet Centre, the Aquatic Centre, Gymnastic Centres, the Outdoor Centre, climbing and bouldering walls, the Olympic Oval, gymnasiums, change rooms, steam rooms, an outdoor fitness area, and outdoor tennis, pickleball, and basketball courts. Together, these resources create inclusive, high-quality experiences that strengthen wellbeing and foster meaningful connections across campus and throughout Calgary.

This position reports to the Student and Client Services Manager. This position requires flexibility in schedule. This will include weekday, evening, and weekend shifts. The Client Services desk is open weekdays from 8:00am-11:00pm and weekends from 8:00am-9:00pm. This position can work up to 35 hours per week. Overtime may be required on occasion. The candidate is member of the Local 52 of the AUPE.

Summary of Key Responsibilities (job functions include but are not limited to):

Customer Service

- Takes the lead role in maintaining a high level of customer service at Client Services.
- To effectively coordinate and supervise the workflow of customer service staff on a daily basis. This includes setting work priorities, allocating staff resources, and supervising the workflow of the customer service staff on a daily basis.
- Acts as the front-line authority who deals with customer complaints or exceptions to policies and procedures regarding equipment rentals or program registrations.
- Process program registrations, memberships, locker sales, equipment rentals, service/repair contracts, facility access control, as well as retail sales on the University computerized systems.
- Accurately assess fees, process payments, authorize credit card payments, balance daily deposits, process program & rental refunds and transfers.

Communication/Relationships
- Ensures that customer service staff training is accomplished in a consistent, timely, and thorough manner for all hourly paid staff. This includes working with Active Living coordinators to ensure that training materials are current and accurate.
- Ensures that information about problems and issues with equipment, memberships,



or programs is effectively communicated back to the program coordinators who are responsible for those areas.
- Deals effectively with customer questions and complaints.
- Leads as part of the hiring team for customer service staff.
- Suggests recommendations for review of policies or processes that will improve customer service. Technical and Office Administration.
- Ensures that the customer service area has the tools and resources required to function effectively. This includes telephones, Moneris machines, computer equipment, photocopier, forms, laundry supplies, and other office supplies.
- Assisting with general office duties such as filing and clerical support.
- Ensures outstanding accounts are balanced and all transactions are processed correctly.
- Assist with laundry duties, chemical inventory, and general maintenance of machines as necessary.
- Ensures lockers are maintained and inventoried on a consistent and regular basis.
- Labels and stores rental equipment, performs inventory counts and reports back.

Qualifications / Requirements:

- Grade 12 minimum education - An undergraduate degree in Kinesiology or a Recreation Administration program would be considered an asset.
- Must have demonstrated professional experience supervising a team of 5-10 staff at a front desk within the recreation industry for a minimum of six months.
- Six months of experience registering clients for programs, memberships, locker sales, and equipment rentals at a front desk is required.
- Demonstrated ability to develop and provide excellent customer service with strong communication skills.
- Must be available for evenings and weekend shifts.
- Demonstrated experience handling cash and payment transactions.
- Demonstrated professional experience in recruitment and selection processes.
- High comfort level in a web-based environment.
- Experience in conflict resolution considered an asset.
- Standard First Aid CPR-C is required.

Application Deadline: August 12, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university,



located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and qualified success while they are here.

In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

📌 Client Services Supervisor, Faculty of Kinesiology (Calgary)
🏢 The University of Calgary
📍 Calgary