Elevate your career as a Client Support Manager with Fidelity in Toronto. This hybrid role focuses on client issue resolution and advanced troubleshooting skills.

Fidelity Clearing

Canada seeks a Client Support Manager to leverage their expertise with FCC’s product suite. You will assist Introducing Broker and Portfolio Manager clients, resolving incidents and executing solutions to enhance customer satisfaction. A strong command of technical support requests and exceptional communication skills are essential for success in this energetic position. Key Responsibilities:

- Resolve incidents and triage customer inquiries effectively
- Perform advanced troubleshooting across various channels
- Provide training and support for FCC applications
- Manage escalated support issues with precision
- Translate product information into customer-friendly content Requirements:
- 3+ years in financial services support roles
- Completion of a relevant post-secondary education
- Experience with Broadridge (Dataphile) preferred
- Bilingual in English and French is advantageous
- Maintain strong attention to detail and communication skills Utilize your problem-solving and communication abilities to ensure top-tier support for Fidelity clients.

📌 Client Support Manager at Fidelity (Toronto)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Toronto