About the job A proud part of the Bell MTS family of companies, Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for managed, cloud, or professional services, they can count on our team of technical experts to deliver the solution that is right for them. Current employees at Epic enter a dynamic workplace operating in a sophisticated, high-technology industry.

To put it simply, we challenge our people every day to embrace change and innovation. We also recognize that talented, creative people have many options when choosing where to pursue their careers. Our company offers a wide variety of career development paths and we constantly invest in our people.

The bottom line: we’re looking for innovative, flexible, team-oriented individuals with an appetite for the excitement and constant changes of the IT industry.

Summary The Consultant, ICT Systems Engineering at Epic is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. As part of Epic’s Managed Services team, the Consultant will be responsible for delivering managed services to our portfolio of customers ranging from small business to international enterprises. They are responsible for planning, developing, installation, configuration, auditing, and maintenance of client hardware, software and any related infrastructure. This includes the creation of all plans for ensuring functionality, data consistency, security and usability of systems aligned with the organization’s priorities and enabling clients to do their work effectively.



The Consultant is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. They will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat obsolescence. In this role, employees combine their technical skills with their leadership abilities. Key Responsibilities

Provide end-user IT support and problem resolution via various communication channels, addressing software, configuration, and infrastructure issues (server hardware, virtualization, routing/switching, NAS/SAN storage, backup, and security)

Independently investigate, troubleshoot, and resolve client infrastructure and application support incidents, escalating as needed

Log tickets and resolutions accurately in the service desk system, prioritizing based on severity

Document and audit service events, creating detailed documentation and reports

Implement infrastructure maintenance routines, including log checks, backups, and resource monitoring

Conduct IT infrastructure audits, research improvements, and recommend solutions aligned with industry best practices

Provide specifications for new infrastructure components

Develop, administer, and maintain policies and procedures for system security and integrity

Perform hardware/software upgrades, patch management,



and lifecycle management. Manage and maintain user access

Contribute to projects as a technical resource, leveraging automation/scripting skills, while also serving as an escalation point and providing mentorship/training to team members Critical Qualifications

Minimum of 5 years of industry experience, preferably in a Managed Services environment

Professional level certification in any of the following: VCP, MCSA, MCSE, CCNA, CCNP, ITIL

Working knowledge of virtualization technologies including vSphere, vCenter, Hyper-V.

Experience working with vSwitches, iSCSI/NFS, HA and clustering.

Working knowledge of Active Directory administration, WSUS, Microsoft Defender for Endpoint, group policy, MS SQL, DHCP, DNS. Working knowledge of Workspace ONE UEM

Working knowledge of PowerShell scripting and PSAppDeployToolkit

Working knowledge of networking technologies including configuration of firewalls, routers, intrusion detection and protection, switches, access points, Site-to-site and client VPN, dynamic routing, VLANs, DNS, DHCP

Extensive Knowledge of Configuration Manager, Intune

Experience with 1E Tachyon, 1E Shopping and HP Web JetAdmin

Experience with Connectwise, Connectwise Automate, or ServiceNow Excellent verbal and written communication skills, strong organizational and analytical skills

Excellent customer service skills

Ability to work independently as well as part of the team

Overtime as required

Preferred Qualifications

Valid Driver’s License with access to own vehicle Ability to occasionally travel within Manitoba

Experience with Linux

Work Arrangement: Hybrid

📌 Consultant, ICT Systems Engineering (Winnipeg)
🏢 Epic A Bell MTS
📍 Winnipeg