Enhance customer experiences across Alberta Blue Cross’s services as a Journey Management Specialist. This role focuses on data-driven insights, collaboration, and improving customer journeys.

Alberta Blue

Cross® is looking for a Journey Management Specialist to innovate customer experience strategies. With 3 to 5 years of experience in customer journey management and robust analytical skills, you will create and maintain customer journey maps and collaborate with cross-functional teams. This position emphasizes problem-solving and facilitation to refine service delivery through insights. Key Responsibilities:

- Create and maintain customer journey maps and service blueprints
- Identify pain points and key moments in customer journeys




- Analyze qualitative and quantitative customer feedback
- Facilitate workshops with cross-functional teams
- Provide tools and recommendations for service improvements Requirements:
- Degree in business, social sciences, or a related field
- 3-5 years in customer journey management or service design
- Experience working with diverse teams
- Strong analytical and communication skills
- Familiarity with journey tools and AI-enabled analysis Focus on enhancing customer experience through effective journey management and collaboration at Alberta Blue Cross®.

📌 Customer Journey Specialist at Alberta Blue Cross (Edmonton)
🏢 Abc Benefits
📍 Edmonton