Company Overview

Village Dental Center is dedicated to providing exceptional family dental care in a welcoming and relaxed environment. Our focus is on delivering high-quality services, from preventive care to comprehensive smile reconstruction, ensuring each patient’s experience is positive and rewarding.

Job Overview

We are seeking a dynamic and detail-oriented Customer Service Agent to join our team. The ideal candidate will possess excellent communication skills, multilingual abilities, and a passion for delivering outstanding customer service. This role involves engaging with patients via phone and digital channels, managing data entry tasks, and supporting sales initiatives through upselling and analysis.

Bilingual proficiency in English and Spanish is highly desirable to effectively serve our diverse patient base.

Duties

- Respond promptly and professionally to patient inquiries via phone, email, and chat platforms, demonstrating excellent phone etiquette and communication skills.
- Manage accurate data entry of patient information, appointment scheduling, and service records within our systems.
- Provide personalized assistance to patients by understanding their needs and offering appropriate dental care solutions.
- Support the sales process by identifying opportunities for upselling dental products or additional services while maintaining a focus on patient satisfaction.




- Conduct analysis of customer interactions to identify trends, improve service quality, and enhance overall patient experience.
- Collaborate with team members to ensure seamless communication and efficient workflow within the practice.
- Maintain a positive attitude and uphold professional standards in all interactions with patients and colleagues.

Experience

- Proven experience in customer service roles, preferably within healthcare or dental settings.
- Strong data entry skills with attention to detail and accuracy.
- Multilingual abilities, especially fluency in English and Spanish, are highly valued.
- Demonstrated analysis skills to evaluate customer feedback and improve service delivery.
- Experience in sales or upselling techniques to promote additional services or products effectively.
- Excellent communication skills combined with strong phone etiquette and interpersonal abilities.
- Familiarity with customer relationship management (CRM) software or similar systems is advantageous.

Join us at Village Dental Center as we strive to deliver exceptional care through dedicated service, effective communication, and a welcoming environment for every patient!

Pay: $67,456.00-$98,456.00 per year

Perks

- Extended health care
- Life insurance
- RRSP match

Work Location: Remote

📌 Customer Service Agent (Canada)
🏢 Village Dental Center
📍 Canada