- Own and lead end-to-end delivery execution for strategic customers accounts
- Ensure that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully, profitably, and in line with customer expectations
- Act as the primary operational partner for customer leadership
- Collaborate closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations
- Build and maintain strong relationships with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Qualified Services, SW Development and Maintenance teams
- Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
- Schedule and lead regular customer review meetings to assess delivery quality, address service issues, and plan new product and service deployments
- Drive performance across critical KPI’s, service delivery and overall effectiveness
- Monitor, analyze and act on key performance metrics and customer feedback
- Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolution
- Maintain full visibility and accountability for the success of all services, including Software and Hardware related
- Support Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resources
- Establish and enforce operational policies, procedures and best practices Requirements - 5+ years of experience in Operations, with proven success leading multi-locations and multi country operations




- Strong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in Canada
- Demonstrated leadership capabilities with high accountability, organizational strength, and execution discipline
- Proven ability to gather, analyze, and present data to both internal and external stakeholders
- Experience negotiating contracts and managing customer relationships in a multinational environment
- Bachelor’s degree in a technical discipline (engineering or similar), Master’s degree preferred
- Proven ability to transform customers into long-term strategic partners
- Experience managing responsibility for multiple accounts strongly preferred
- Willingness to travel domestically and internationally
- Fluency in English and French required Core Competencies Demonstrates strong operational leadership and expertise in managing multi-location and multi-country operations within the Convenience and Fuel Retailer market. Proven ability to drive performance through effective KPI management, customer relationship building, and strategic partnership development. Highest-signal resume keywords - Operations Management
- Customer Relationship Management
- KPI Performance Analysis
- Contract Negotiation
- Bilingual in English and French ATS Optimization Keywords Hard Skills - Data Analysis
- Software Support Solutions
- Hardware Support Solutions
- Operational Policy Development
- Project Management Soft Skills - Leadership
- Organizational Strength
- Execution Discipline
- Collaboration
- Communication Certifications & Qualifications - Bachelor’s Degree in Technical Discipline
- Master’s Degree Preferred Industry Keywords - Convenience Retail
- Fuel Retail
- Multinational Operations
- Customer Feedback
- Service Delivery

📌 Customer Operations Leader (Quebec City)
🏢 Jobtailor
📍 Quebec City