The Winnipeg Football Club is seeking a highly organized, customer-focused, and detail-oriented Customer Service Coordinator to join our team. This role is responsible for delivering exceptional service to our fans by managing customer inquiries, coordinating fan communications, and supporting various administrative initiatives that enhance the overall fan experience. As one of the first points of contact for our fans, the successful candidate will play an key role in ensuring every interaction reflects the Winnipeg Blue Bombers' commitment to outstanding customer service.

This position requires strong communication skills, sound judgment, and the ability to prioritize multiple tasks in a fast-paced environment.

Key Responsibilities Fan Services Monitor and manage the shared Fan Services inbox, ensuring timely, professional, and accurate responses

Triage inquiries and direct requests to the appropriate department when required

Follow up on outstanding inquiries to ensure prompt resolution

Maintain response standards and contribute to continuous improvement of customer service processes

Assist with handling escalated customer concerns and work collaboratively with internal departments to resolve issues Fan Experience & Feedback Coordinate post-game fan surveys, including distribution, tracking, reporting, and identifying trends

Compile customer feedback and prepare reports with recommendations to improve the fan experience

Respond and follow-up on fan feedback and concerns

Assist with fan recognition initiatives and customer service programs

Support fan engagement projects throughout the football season and special events Administrative Support Provide administrative support





Maintain organized records, reports, and departmental documentation

Support event planning and logistics for game days and special events as required Game Day Responsibilities Serve as a member of the Fan Services team during Winnipeg Blue Bombers home games and other stadium events

Assist with resolving guest concerns and ensuring a positive experience for all fans

Support customer service initiatives and fan engagement activities throughout the stadium Requirements Post-secondary education in Business, Communications, Hospitality, Sport Management, or a related field is considered an asset

Minimum 2 years of customer service or administrative experience

Exceptional written and verbal communication skills

Strong organizational and time management skills with the ability to prioritize multiple responsibilities

Demonstrated ability to handle sensitive situations professionally and with discretion

Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint

Experience with CRM or ticketing systems is considered an asset

Ability to analyze customer feedback and prepare meaningful reports

Passion for delivering exceptional customer experiences The Winnipeg Football Club welcomes applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation the Winnipeg Football Club will provide interview accommodations to qualified job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs should you be a successful candidate for interview.

📌 Customer Service Coordinator (Winnipeg)
🏢 Winnipeg Blue Bombers
📍 Winnipeg