Job Title: Customer Service Engineer Compensation: $60,000 - $70,000 (based on qualifications) Position Summary This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the domino support team.

Location Field Based Main

Responsibilities/Essential Functions Travel to locations including customers, vendors, and Domino offices

Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States of America

Provide onsite technical training on operation, repair and maintenance of Domino products

Diagnose troubleshoot and repair system problems at customer sites

Carryout preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications

Provide telephone technical support including rotational after-hours, weekends and holidays on call

Provide customer management through commercial awareness, focusing on retention and growth

Displays total account management by focusing on what needs to be done and taking the appropriate action

Initiate proactive action on behalf of the customer

Provide closed loop feedback on all escalated customer actions

Develop customer relationships that breed loyalty

Actively promote the features and benefits of Domino product and aftermarket range

Actively engage other areas of the business when opportunities exist

Understand the customers’ needs and aligning DAI resources to deliver value

Contribute positively and proactively to the Domino support team

Work well with sales and the internal organization

Contribute positively to the development of the DAI organization

Represent Domino in a professional manner at all times

Fully participate in company meetings including department specific meetings

Provide effective communication to functional relationship groups.

Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities

Provide timely response to internal and external customers.



Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer.

Manage Domino parts inventory for accuracy and install base profile.

Supervisory Responsibilities None What You Need

Education & Experience Associates degree in electronics or equivalent military experience required At least 2 years of related field service experience preferred Valid Driver’s License required Skills & Knowledge Excellent Communication Skills Able to work with different levels of employees/customers Good time management

Strong analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

Self-motivated/organized, and operates without the need for direct supervision/guidance Physical Demands Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required.

Physical demand requirements are more than those for Sedentary Work. Health & Safety Concerns General Office Environment About Domino Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction.

Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino





Amjet is the leader in Digital Printing with our creative state of the art Inkjet Digital Printing technology and customer focused mission.

The Domino

Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA.

Domino North

America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference�?!

Company

Benefits PPO and High-Deductible Health Plans Health Savings Account with Employer Contributions Flexible Spending Accounts Dental and Vision Plans Company paid Life and AD&D; Insurance, short-term and long-term disability insurance Voluntary life and AD&D; insurance for employees and eligible dependents 401(k) Retirement Plan with generous employer match Voluntary benefits such as pet insurance and legal assistance Paid Parental Leave and Paid Volunteer Day

Vacation, Sick Days, Floating Holidays and Company Holidays Annual Bonus Summer Friday Program that runs from May to October* Company closure between Christmas and New Years*

Hybrid or fully remote work schedules* Please note, due to business needs these programs may not be available for all positions U.S.

Equal Employment Opportunity Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

📌 Customer Service Engineer - Surrey, BC (Canada)
🏢 Domino Printing Sciences
📍 Canada