Position Summary At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges.

The Customer

Experience team is looking for a candidate to fill the role of a Customer Service Representative. The successful candidate will be responsible for delivering premier service and support to our customers by, providing timely, accurate, and qualified experience.

Hiring Range: $70,000 - $80,000 Responsibilities Responsible for developing growth and profitability plans for key customer accounts

Formulate goals and objectives to improve customer service for key accounts and develop methods to grow business year over year

Provide advanced levels of quote follow-up and account analysis with customers and field sales teams

Enter orders/releases for high and advanced level of complexity customer accounts and provide confirmations

Represent Parker Canada Division as the primary point of contact for all business dealings of assigned accounts, and collaborate cross functionally with support teams (Supply Chain, Pricing, Quality)

Enter releases for primarily advanced customer accounts with some high complexity customers

Responsible for internal coordination of advanced and moderate contract review activities

Issue credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues

Responsible for tracking Customer KPI’s for assigned accounts.



Creates strategic plan for continuous improvement with customer scorecard ratings

Assist customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance

Lead continuous improvement initiatives in daily activities, participate in Kaizen events and High Performance (HPTs) project teams Uphold Corporate and Government compliance policies when providing customer service

Understand and support the Parker WIN Strategy Qualifications Education and Experience Requirements: Post-secondary education in Applied Technology, Business, Engineering or related field required

Minimum 3 years of related work experience in customer service, manufacturing or related field

Fluid Power Certificate considered an asset Skills Advanced computer skills including Microsoft Excel, Word, and PowerPoint Experience working with a CRM platform (Sales Force) Strong organizational skills with the ability to prioritize, take ownership, problem-solve, and be proactive in a team environment

Ability to adapt to change and act as a change agent

Superior follow-up and attention to detail

Ability to work independently with minimal supervision

Bilingual (English / French) - fluent in both verbal and written communication is an asset Equal Employment Opportunity Parker encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Parker Canada Human Resources Department.

📌 Customer Service Representative (Milton)
🏢 Parker Hannifin
📍 Milton