Harvey Studios is seeking a professional, organized, and personable Bilingual Customer Service Representative to support our school clients and school photography customers.

In this role, you will communicate with school administrators, staff, parents, and customers in both English and French. You will help answer questions, resolve concerns, provide order information, and ensure customers receive clear and timely support throughout the school photography process.

Position Type: Seasonal, September - December

Location: 372 Queen St, Fredericton NB, E3B 1B2

Hours: 40 Hours per week, Monday-Friday, No weekends

Compensation: $17-$17.50 per hour

Language Requirement: Fluency in written and spoken English and French

Duties and Responsibilities

- Respond to customer inquiries by phone and email in English and French
- Assist school administrators and staff with photography schedules, student information, deadlines, orders, and general service questions
- Help parents and customers with online ordering, access codes, payment questions, delivery timelines, and missing or incorrect orders
- Investigate customer concerns and coordinate with photography, production, sales, and administrative staff to resolve them
- Document customer interactions and maintain accurate records
- Provide transparent instructions and basic technical support for online services




- Follow up on unresolved requests and ensure issues are handled promptly
- Protect confidential student, school, and customer information
- Maintain a calm, respectful, and professional manner during difficult conversations
- Support other administrative and customer service duties as required

Qualifications

- Fluent in spoken and written English and French
- Strong verbal and written communication skills
- Previous customer service or administrative experience is considered an asset
- Comfortable communicating with school staff, parents, and members of the public
- Strong computer skills and the ability to learn new software
- Excellent organization, accuracy, and attention to detail
- Able to manage multiple requests and priorities in a fast-paced environment
- Patient, dependable, and capable of handling sensitive situations professionally
- Able to work independently and collaborate with multiple departments
- Able to provide a satisfactory criminal record check

Experience in school photography, education, order processing, or technical support is considered an asset but is not required. Detailed training will be provided. Pay: $17.00-$17.50 per hour

Benefits

- Casual dress

Language:
- English and French (preferred)

Work Location: In person

📌 Customer Service Representative (Fredericton)
🏢 Harvey Studios
📍 Fredericton