About You You take pride in doing things right the first time. You’re organized, thoughtful, and naturally service‑oriented, with a genuine desire to help customers feel supported and understood. You notice details others miss, follow through on commitments, and believe great service is built on clarity, consistency, and trust.

You care deeply about customer experience and you’re at your best when you have ownership of your work, clear standards to operate within, and a team around you that values accountability and collaboration.

About The Role Jim Peplinski Capital is seeking a Customer Service Representative in our Calgary location to deliver a consistent, responsive, and proactive customer experience across the full client lifecycle. In this role, you are a trusted point of contact for customers and a critical connector between Sales, Operations, and the broader organization. Your mandate is to ensure customers are supported with accuracy, care, and continuity, and that every customer file clearly reflects the current state of the relationship so any team member can step in seamlessly.

What You

Bring A customer-first mindset with a strong sense of ownership and accountability

5 years+ experience supporting a Sales team and delivering high-quality service in a fast-paced, detail-driven environment

Exceptional organization and follow-through,



with a commitment to accurate documentation and file integrity

Clear, professional communication skills and confidence engaging with customers and internal partners

Comfort working across systems, workflows, and teams to keep service moving smoothly A team-first attitude with pride in enabling others to succeed Why You’d Want This Role A true team workplace where collaboration and service excellence are non-negotiable An organization that values accuracy, discipline, and proactive customer care An unplugged vacation policy that supports real work-life balance

Continuous learning, coaching, and advancement opportunities An entrepreneurial environment with real autonomy and visible impact What The Role Consists Of Delivering exceptional Customer Service

Providing effective support to a high performance Sales team

Managing critical administrative processes and delivery logistics

Ensuring File Integrity & Service Continuity

Owning the Customer Experience If you’re driven by service excellence, thrive on accountability, and want to be part of a team where customers and colleagues can rely on you, we’d love to meet you. Please take 5 minutes to complete this survey, your application will not be considered without it: https://secure.personex.com/profile/default.aspx?LANG=ENG&ClientID;=b2179a9d-1a2f-11ec-ae9c-165fb6ab0828&uc;=LXFFB3PG&QVersion;=1

📌 Customer Service Representative (Calgary)
🏢 Jim Peplinski Capital
📍 Calgary