Micromart is redefining convenience - turning any location into a retail opportunity with our Smart Store platform. By combining hardware, software, and data, we’re building a delightful unattended shopping experience for consumers and making operating an unattended Smart Store easy for entrepreneurs. We’re driven by ambitious, mission-focused thinking, a deep commitment to earning customer trust, a craftsmanship mindset that prioritizes simplicity and quality, and a culture of shared growth where we support and invest in each other.

Every Smart

Store represents an entrepreneur building something of their own. Some are creating a side hustle for extra income. Wherever they are in their journey, our goal is simple: help them build successful businesses.

We're looking for our first Senior Customer Success Manager to define what great customer success looks like at Micromart. You'll be a trusted advisor, helping owner-operators launch successfully, improve performance, overcome operational challenges, and identify opportunities to grow. As one of the first members of the Customer Success team, you'll help build the playbooks, processes, and customer experience that will scale with the business.

Coach and advise owner-operators to operate and grow successful businesses, from helping struggling operators build consistent revenue to preparing top performers for our Pro Operator program Analyze store performance data and coach operators on practical ways to increase sales and improve operations in their existing smart stores, as well as finding new locations Partner with operators to develop growth plans, including opening additional Smart Store locations Host webinars, workshops, and other educational sessions that help owner-operators improve performance, grow their businesses, and get more from their Smart Stores Act as the voice of the operator by sharing insights and feedback with Product, Engineering, Operations, and Support Build scalable processes, resources,



and best practices as we grow our Customer Success function You understand the hustle, customer service, and business savvy required to build and grow a business. 5+ years of experience in Customer Success, Business Coaching, Account Management, Consulting, Merchant Success, or a similar customer-facing role supporting entrepreneurs and small business owners. A track record of helping entrepreneurs improve business performance and grow their businesses.

Experience advising small business owners on marketing, sales, operations, customer experience, or growth. Strong business acumen with the ability to use data and performance metrics to identify opportunities and guide decisions. Excellent relationship-building and organizational skills, with experience managing a portfolio of customers.

Experience working in customer success at a company like Shopify, Square, Toast, Lightspeed, or similar SMB technology is a plus.

Experience owning or operating a vending, retail, franchise, or other small business is a strong asset, but not required You get genuine satisfaction from helping people succeed. Customers see you as a partner, not just another vendor. You enjoy digging into data, spotting opportunities, and helping customers improve performance.

Whether you're onboarding a brand new customer or coaching someone who's ready to expand, you make complex ideas simple. You move quickly without sacrificing quality. You stay organized, follow through, and keep customers informed.

You're excited by the opportunity to help shape the Customer Success function from the ground up rather than stepping into an established playbook. You get excited about helping entrepreneurs create new income streams and build something of their own. We're still early, which means you'll have the opportunity to shape how Customer Success evolves as we scale Competitive salary + equity package Health, dental, and vision advantages (for employees and dependents) Remote flexibility with access to our Toronto office Downtown office location next to Union Station with gym, pickleball court, and much more.

📌 Customer Success Manager - Formation, stage (Toronto)
🏢 Micromart
📍 Toronto