Join Hydro One as a Customer Support Supervisor, managing a dedicated team in Sudbury. You'll oversee business processes, implement performance tracking systems, and address escalated customer concerns. In this supervisory position, you will report to the Customer & Business Services Manager while guiding your team toward achieving key performance metrics.

Your role includes planning assignments and fostering a team-oriented work environment. Strong skills in communication and training processes are integral to this position’s success. Key Responsibilities:

- Manage staff and their performance objectives
- Develop department performance tracking processes
- Handle escalated customer inquiries and issues
- Schedule and control work assignments effectively
- Ensure proper staff training and development Requirements:
- Experience in supervisory roles for 6 to 8 years
- Understanding of retail distribution and interorganizational dynamics
- Knowledge of business information systems necessary
- Effective training methods and documentation skills
- Strong communication skills for internal and external interactions Enhance customer support capabilities at Hydro One in Sudbury while leading a high-performance team.

📌 Customer Support Supervisor at Hydro One (Manitoulin District)
🏢 Hydroone
📍 Manitoulin District