Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level Customer Support Specialist will help deliver a reliable customer experience by supporting users through chat and email, resolving product questions, and collaborating with internal teams to enhance support processes and products.
Why Join Us
- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search
Responsibilities
- Respond to customer questions through chat, email, and support tickets
- Guide users through account setup, product features, and common workflows
- Investigate and resolve customer issues accurately and efficiently
- Own support cases from initial contact through resolution
- Escalate technical, billing,
or account issues to the appropriate teams
- Maintain internal documentation and customer-facing help content
- Identify recurring concerns and share actionable feedback with product teams
Qualification
Required
- Excellent written and verbal communication skills
- Strong empathy, patience, and customer-service mindset
- Ability to prioritize cases and manage multiple requests
- Strong attention to detail and willingness to learn new tools
- Ability to work independently in a remote workplace
- Ability to work remotely within Canada
Preferred
- Previous customer service, retail, hospitality, education, or operations experience
- Familiarity with CRM, help desk, or ticketing platforms
- Experience supporting a SaaS or technology product
- Interest in AI, job search, and consumer technology