Description

Some of what you will do:

The Customer Experience Support Specialist plays a critical role in ensuring a seamless and positive experience for our customers. This role supports day-to-day operations by managing customer reporting, vendor forms, backorders, inventory increase requests and troubleshooting order issues. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment, delivering exceptional service to both customers and internal teams.

Specifically, You Will:

- Work closely with sales to understand and execute customized customer reporting

- Manage and maintain customer reporting, ensuring accuracy and timely delivery

- Complete and deliver vendor forms as required.

- Support back-order processes, including troubleshooting orders, rekeying orders, and following up with internal teams to resolve issues.

- Process Inventory Increase Requests and ensure proper tracking and documentation.

- Act on customer inquiries related to orders, back orders, providing clear and timely communication.

- Collaborate with teams to resolve customer and operational issues efficiently.





- Identify opportunities to improve processes and share best practices with the team when it comes to backorders.

Some of what you need:

- College or University or relevant experience.

- Excellent written and verbal communication skills.

- High attention to detail and accuracy in all work.

- Solid organizational skills.

- Problem-solving mindset with the ability to troubleshoot and escalate issues effectively.

- Comfortable working collaboratively across teams and departments.

- Strong Excel skills, including formulas, VLOOKUPs, and data manipulation.

- Familiarity with inventory management and vendor processes.

- 2-5 years relevant experience – sales/merchandising or procurement

- Proven experience in Customer Success, Customer Service, or Business Operations.

- Experience managing multiple priorities and collaborating across teams and departments.

Physical demands/working conditions:

- Work environment: Remote.

Some of what you will get:

- Associate discount

- Health and Dental benefits

- RRSP/DPSP

- Performance bonuses

- Learning & Development programs

- And more...

#MakeAnImpact

📌 Customer Support Specialist (Canada)
🏢 Staples
📍 Canada