VICE PRESIDENT OF OPERATIONS

CORPORATE CULTURE

This is an chance to provide strategic leadership across a portfolio of five hotels located in three provinces. The role is ideal for an accomplished hospitality executive who is passionate about developing high-performing leaders, driving operational excellence, building a strong performance culture, and delivering exceptional financial and guest outcomes across a diverse hotel portfolio.

KEY RESPONSIBILITIES Provide strategic leadership and operational oversight across a portfolio of five hotels, ensuring alignment with the company's vision, values, and business objectives.

Lead, coach, and mentor General Managers, fostering a culture of accountability, collaboration, and continuous development.

Drive operational excellence by ensuring consistent delivery of brand standards, guest satisfaction, service quality, and property presentation across all hotels.

Develop and execute strategies to improve profitability, market share, RevPAR, EBITDA, guest experience, and overall operational performance.

Oversee budgeting, forecasting, financial analysis, labour management, cost controls, and capital planning to maximize portfolio performance.

Partner with Sales, Revenue Management, Marketing, and Finance teams to identify growth opportunities and enhance commercial performance.

Ensure compliance with brand standards, company policies, health and safety legislation, employment legislation, and operational controls across all properties.

Monitor key performance indicators, analyse operational trends, and implement initiatives that improve efficiency, productivity, and profitability.

Support hotel development, acquisitions, renovations, transitions,



and major capital projects as required.

Build and maintain strong relationships with ownership groups, brand representatives, tourism partners, industry associations, and community stakeholders.

Identify opportunities to standardize best practices, improve systems and processes, and enhance both the guest and employee experience throughout the portfolio.

Travel regularly between properties to provide leadership, operational support, and coaching to hotel leadership teams.

REQUIREMENTS Minimum 10 years of progressive leadership experience within the hospitality industry, including multi-property leadership experience.

Proven success leading full-service hotels with responsibility for operational, financial, and commercial performance.

Strong knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, and Property Maintenance.

Demonstrated ability to develop high-performing leadership teams and create a culture of engagement, accountability, and continuous improvement.

Extensive experience managing budgets, forecasting, financial reporting, labour costs, capital planning, and operational performance metrics.

Strong strategic thinking, business acumen, and analytical skills, with the ability to translate data into actionable business decisions.

Excellent communication, relationship-building, negotiation, and leadership skills.

Experience working with branded hotel systems and franchise standards is highly desirable.

Willingness to travel frequently between properties across multiple provinces.

Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.

📌 Days Hospitality - Vice President of Operations (West Kelowna)
🏢 Days Hospitality Group
📍 West Kelowna