About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview: The Delivery Account Operations Associate – Site Lead reporting to the Services Delivery Manager, serves as the primary on site representative at a designated customer location, ensuring seamless daily service delivery and operational excellence. This role partners closely with customers and Xerox teams to manage workflows, support device performance, and consistently meet service level expectations. The position offers the opportunity to lead operations in a dynamic, customer focused environment while driving continuous improvement and satisfaction. (Must be able to be full-time on-site 5 Days a week Monday-Friday) Why Join This Team: Work in a customer facing leadership role with direct impact on service delivery and client satisfaction

Be part of a collaborative team focused on operational excellence and continuous improvement

Gain exposure to diverse operations including print, mailroom,



and distribution services

Opportunity to build strong stakeholder relationships and influence service outcomes

Contribute to innovative solutions that enhance productivity and customer experience What You Will Do: Lead daily on site operations to ensure efficient workflow and high quality service delivery

Serve as the primary point of contact for customer stakeholders, managing requests and escalations

Monitor service metrics including device uptime and turnaround times to meet contractual obligations

Coordinate and support on site staff through scheduling, task assignment, and performance guidance

Oversee equipment functionality and coordinate maintenance with technical teams What You Need to Succeed: Experience in print operations, mailroom services, or office services in a customer facing environment

Solid communication and leadership skills with the ability to guide teams and build relationships

Proficiency with office technology including multifunction devices and workflow tools

Ability to manage multiple priorities in a fast paced environment with attention to detail

Problem solving mindset with familiarity in service level agreements and performance tracking How We Set You Up for Success: Structured onboarding and training on Xerox processes, tools, and customer environments

Ongoing support from leadership and cross functional teams

Opportunities for skill development and career growth within service operations

Access to tools and resources that enable efficient service delivery and reporting

Collaborative environment that encourages continuous improvement and innovation

📌 Delivery Account Operations Associate - Site Lead (Valcourt)
🏢 Xerox
📍 Valcourt