Location:

Mississauga, ON, Hybrid

Language:

Excellent written and verbal English communication skills

Duration:

6-month contract, with strong potential for permanent employment

About the Opportunity

Are you passionate about technology and enjoy helping others solve technical challenges? We are partnering with a leading enterprise organization to hire Deskside Support Technicians at both intermediate and senior levels. Whether you're looking to take the next step in your IT career or already have experience leading complex technical support, this is an opportunity to join a collaborative team that keeps business operations running smoothly.

In this role, you'll provide hands-on technical support to employees across the organization while working closely with Service Desk, Infrastructure, Security, Endpoint Engineering, and vendor partners. You'll troubleshoot a wide range of hardware and software issues, contribute to service excellence, and, depending on your experience, may also mentor teammates, manage escalated incidents, and help improve support processes.

What's In It for You

- Join a collaborative and supportive IT team that values continuous learning and knowledge sharing.
- Gain exposure to enterprise technologies, Microsoft 365, Active Directory, networking, and endpoint support.
- Work in a fast-paced environment where you'll solve meaningful technical challenges and make a direct impact on end-user productivity.
- Enjoy a contract opportunity with strong potential to transition into a permanent position.

Your Responsibilities

- You'll provide deskside, remote, and onsite technical support for Windows desktops, laptops, Microsoft 365, business applications, printers, mobile devices, and other peripherals.
- You'll troubleshoot hardware, software, operating system, network, and application issues while delivering exceptional customer service.




- You'll manage and resolve incidents and service requests through ServiceNow or a similar enterprise ticketing platform, ensuring timely follow-up and resolution.
- You'll collaborate with Service Desk, Infrastructure, Security, Endpoint Engineering, Asset Management, and external vendors to resolve technical issues and support technology deployments.
- You'll maintain technical documentation, asset records, and knowledge articles to support consistent service delivery.
- Senior-level candidates will have opportunities to manage escalated incidents, mentor junior technicians, support queue management, and contribute to process improvements and operational excellence.

Skills and Qualifications

- 2 to 6 years of deskside, desktop, or end-user support experience in an enterprise environment.
- Hands-on experience supporting Windows operating systems, Active Directory, Microsoft 365, Outlook, Exchange, Teams, and business productivity applications.
- Experience troubleshooting desktops, laptops, printers, peripherals, and mobile devices.
- Experience working with ServiceNow or another enterprise IT service management platform.
- Working knowledge of LAN/WAN networking concepts and enterprise hardware support.
- Robust customer service, communication, troubleshooting, and problem-solving skills.
- Candidates with experience managing escalations, mentoring team members, queue management, or supporting major incidents are encouraged to apply.

Why Partner with Altis

If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are.

Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

📌 Deskside Support Technician (Mississauga)
🏢 Altis
📍 Mississauga