Join Saputo as Director of IT Service Management, overseeing global service delivery and Financial Operations. This role ensures productive IT services aligning with business goals. This key position requires collaboration with regional IT leaders and a focus on service desk and end-user support.

Reporting to the Senior Vice President, you will lead IT service management practices and financial governance. Your aim will be to optimize costs while ensuring service quality across regions. Key Responsibilities:

- Oversee global IT service delivery and end-user support
- Establish service delivery models, including automation
- Monitor KPIs and report on service levels
- Act as escalation point for IT incidents
- Define FinOps operating model and manage IT budgets Requirements:
- Degree in business or computer science
- 12+ years in IT service roles with leadership experience
- Familiarity with manufacturing or CPG organizations
- Experience in technology financial governance
- Bilingual in French and English for stakeholder communication Ensure effective IT service management and contribute to Saputo’s global success in this pivotal role.

📌 Director of IT Service Management at Saputo (Quebec City)
🏢 SAPUTO
📍 Quebec City