The Opportunity

Position Title: Coordinator, DiversionReports To: Senior Manager, HousingEmployment Type: Full Time ContractSchedule: 5 days on/2 days off, Monday to FridayLocation: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

Diversion (Rapid Response) actively engages new or returning guests (i.e. guests who have not stayed with us for 6 months or longer) to help prevent unnecessary entry into the emergency shelter or to support their exit as quickly as possible.

The Rapid

Resolution program works within a 21-day timeframe, which starts on the first day a guest requires services. If a guest requires additional support beyond that period, the team refers them to our DI Housing Supports team for continued assistance so that each person has every opportunity to exit homelessness. What You’ll Do

Every role at the DI makes a difference. In this position, you will: Lead, coach, and inspire a team of Diversion Workers and Housing Locators by fostering professional growth, monitoring and optimizing caseloads, and creating a supportive environment that empowers staff to deliver exceptional, trauma-informed, person-centered care with empathy and resilience.

Serve as a responsive and hands-on leader, providing ongoing guidance and support across multiple channels, championing staff development through meaningful performance coaching and reviews, and partnering with the team to navigate complex client housing needs and achieve impactful outcomes.

Champion data-driven impact by ensuring comprehensive client information is collected from day one and designing meaningful data collection milestones at intake, 21 days, and beyond to measure progress, inform decision-making, and strengthen outcomes for clients and the program.

Leverage expertise in housing resources, income supports, tax programs, and community services to connect individuals with the tools they need to secure and sustain housing, while partnering closely with the Housing Hub and Housing Locator to drive successful housing outcomes and create lasting impact.





Forge and strengthen impactful partnerships across community agencies, landlords, service providers, and internal DI programs, while championing collaboration, mentoring and empowering staff in diversion best practices, coordinating cutting-edge service delivery and data strategies, and connecting clients and teams to the right resources to advance our shared mission of ending chronic homelessness.

Lead and coordinate high-impact Diversion services across the DI’s 4th and 5th floors, ensuring timely, client-centered support reaches those who need it most, while advocating intervention and housing solutions for individuals experiencing unsheltered homelessness on Dermot Baldwin Way. As a leader, you’ll balance compassion with accountability, ensuring coordinated, high-quality, client-centered care. You’ll mentor a diverse and talented team, foster collaboration, and help shape housing programming that changes lives.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you Minimum of bachelor’s degree (B.A.) Minimum of five years’ experience working in the field of homelessness In-depth knowledge of the HMIS and Housing First programs available to clients

Experience with Case Management and/or Housing First initiatives Well-developed interpersonal, conflict resolution and negotiating skills

Strong problem-solving skills and the ability to improve projects, programs and processes

Excellent communications skills, both verbal and written

Ability to provide a satisfactory Vulnerable Sector Check A genuine commitment to the mission, vision, values, and work of the agency. Nice to Have’s A combination of education/practical experience may be considered Ability to develop relationships with a wide variety of services stakeholders Knowledge of community resources available throughout Calgary Knowledge of My Everything DiSC in the workplace and its functionality Resourcefulness and knowledge of community resources and social support systems

📌 Diversion Coordinator (CONTRACT) (Calgary)
🏢 The Calgary Drop-In Centre
📍 Calgary