Reports To Dynamics 365 Solution Design Lead Summary The Dynamics 365 CE Functional Developer is responsible for the ownership support enhancement and governance of the organizations Dynamics 365 Customer Engagement platform including Sales and Field Service modules This role translates business requirements into scalable solutions that align with enterprise architecture standards You will maintain platform documentation support users identify improvement opportunities and help ensure system changes are thoughtfully designed and implemented to enhance business processes support integrations and preserve reporting accuracy What You Do The Role Responsibilities Business Relationship Management Partner with business leaders and subject matter experts to understand operational requirements and challenges Facilitate requirements gathering sessions and business process reviews Provide recommendations on how existing platform capabilities can address business needs Manage and prioritize enhancement requests and backlog items Solution Design &

- Governance Design scalable solutions within Dynamics 365 CE and related Microsoft technologies Evaluate impacts of proposed changes on existing processes integrations security models and reporting Ensure solutions align with organizational standards and long term roadmap Participate in architecture and design reviews Dynamics 365 CE Development &
- Configuration Configure and customize Dynamics 365 CE applications including tables forms views business rules workflows and security roles Develop and support Power Automate flows model driven apps and Dataverse components Support development of plugins JavaScript custom APIs integrations and other Dynamics 365 CE extensions as required Troubleshoot and resolve configuration customization integration and application issues Package test and deploy solution changes across development test and production environments Platform Ownership Act as product owner for Dynamics 365 Sales and Field Service applications Support ongoing platform enhancements and optimization initiatives Collaborate with development resources and external partners on solution delivery Participate in testing validation and deployment activities Documentation &
- Knowledge Management Create and maintain business process documentation Maintain solution design documentation and system architecture diagrams Develop user guides and training materials Ensure documentation remains current following enhancements and releases User Support &
- Training Provide advanced application support to end users Troubleshoot issues and coordinate resolution with internal teams and vendors Deliver user training and adoption initiatives Support change management activities for new functionality What You Need Requirements Bachelors degree in a related field or a combination or skills certifications and experience 5 years supporting and administering Microsoft Dynamics 365 Field Service andor Sales in a developer or technical product owner capacity Experience with Microsoft Power Platform including Power Automate Power Apps and Dataverse Experience with integrations such as Dual Write KingswaySoft or Azure Integration Technologies Familiarity with Dynamics 365 CE development concepts such as JavaScript plugins APIs integrations and solution deployments Strong business analysis and requirements gathering skills Experience documenting business processes and technical solutions Excellent communication and stakeholder management skills Solid problem solving and analytical abilities We Offer Comprehensive medical dental and vision benefits Employer RRSP matching program Health & wellness spending accounts and Employee Assistance Program Paid time off and statutory holidays Tuition reimbursement and professional development opportunities Company vehicle for select roles and on site parking

📌 Dynamics 365 CE Functional Developer (Canada)
🏢 Total Power
📍 Canada