Department: Emergency Shelter Job Category: Hourly Reports To: Coordinator, Emergency Shelter Position Type: Part Time Direct Reports: N/A Schedule: Afternoon: 5PM – 10PM Indirect Reports: N/A Location: Main Building Position Summary

Reporting to the Coordinator, or acting Coordinator, the role of an ESW is to ensure the safety of all clients in the building. This is through both structured procedures and general interaction with the clients. Every client of the DI should be actively working toward the goal of housing; and an ESW should assist the clients in achieving this goal.

You will assist in assessing the needs of each individual client and collaborate with other ESW’s, Case Management, Diversion, Supportive Housing and the Medical team. All interactions with clients will be done in a trauma informed manner and a client centered approach. The ESW role is a rotating role.

Meaning, all ESWs must be able to work in all areas of the facility at anytime during a shift. Time Commitment

16 to 24 hours per rotation. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities ESW’s will conduct themselves in a professional manner with dealing with clients, members of the community, volunteers, emergency services and staff of the DI

All interactions with clients will be trauma informed

All interactions with clients will be client centered and driven

Engage clients in conversations regarding housing and achieve the goal of obtaining housing

Assist clients with their individual housing plan

Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI

Daily responsibilities might include:



Overhead reaching and lifting

Lifting up to 50lbs

Ability to push or pull 50 lbs occasionally

Potential standing/walking without ability to sit for more no more than 2 hours

Required to bend and kneel occasionally (emergency response CPR)

Standing for extended periods of time

Sitting for extended periods of time

Climbing stairs or ladders occasionally Perform duties as outlined in the procedure manuals or assigned by the Coordinator. Some, but not all may include Cleaning duties Laundry duties

General wellness checks Specific location checks Assist in on job training with current ESW’s

Actively participate in all required training

Provide frontline support, training and coaching to assist the Emergency Shelter Workers in performing their duties effectively

Communicate issues such as health and safety, staffing, client and public concerns with Coordinator To be engaged and present on the floor to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all Provide input on existing or future programs at the DI Communicate with the medical team regarding clients’ health and distribution of medicine Assist with meal time to ensure the process runs smoothly Delegate various duties to staff and volunteers

Perform other related duties as required.

Administrative

Complete and maintain logs and progression details on the DI data base

Assist clients with completing the Program Assessment Questionnaire





Review previous logs and progression details

Maintain and record data as required for the position Some, but not all may include Completion of client sign-in logs to specific areas Communicate absenteeism within the guidelines of the DI sick policy Required Competencies and Qualifications Accountability Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.

Excellent Analytical Skills

Excellent interpersonal skills Excellent communication skills, both, written and verbal

Excellent professional boundaries Ability to work effectively with a diverse population

Completion of (or working towards) a college or university program in any of the following; human services, community support, social service work, psychology, sociology, addictions or health-related discipline is considered an asset

Previous work experience in a social service environment is a definite asset A combination of education/practical experience may be considered Knowledge of community resources for homelessness, health, mental health and substance use

Understanding of the needs of marginalized adults and homelessness issues

Experience working in distress and/or high-stress situations, which may include emergency response

Strong customer service orientation would be ideal

Eager to learn new systems and adopt improved best practices

Must be acceptable of industry risks, including coming into contact with bodily fluids

Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office365 and Microsoft Office Suite 2016

2-way radio communication A genuine commitment to the mission, vision, values, and work of the agency.

📌 Emergency Shelter Worker - Afternoons (PT) (Calgary)
🏢 The Calgary Drop-In Centre
📍 Calgary