Montreal, QC- 4 Days a week Onsite "Required Skills and Responsibilities:
- Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidates profile.
- Experience in service transition can be beneficial for understanding the operational aspects of the role. Knowledge of video conference technology is a plus for supporting remote users.
- Familiarity with software deployment processes can aid in efficient service delivery.
- Understanding compliance and process improvement can contribute to better service management.
- Proficiency in Microsoft Enterprise Applications like SCCM and Intune is essential for managing user devices.
- Strong troubleshooting skills are necessary to resolve complex desktop issues effectively.
- Bilingual communication in English and French is a must for interacting with users.
- Experience in incident and request management is critical for maintaining service levels.
- Familiarity with asset management processes is also required.
- Provide technical support for all end-user devices, including desktops and laptops. Manage incident resolution and request fulfillment queues to ensure timely service.
- Conduct testing and inspections of devices to maintain quality standards. Provide training to users on recent installations to enhance user experience.
- Maintain documentation and asset records to ensure compliance with service agreements.
📌 EUC & Desktop Support Engineer- Bilingual(French/English) (Montreal)
🏢 Q1 Technologies
📍 Montreal
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.