This position provides convenient services to Hotel guests by taking reservations, responding to general inquiries, and providing information on Hotel & Casino services, events and promotions.
Responsibilities
Providing exceptional hospitality, emphasizing personalized service and attentive treatment to ensure guests feel welcome and comfortable. Providing a wide variety of information to guests, assessing urgency and information needs, and referring as appropriate.
Taking
Hotel reservations using the Hotel computer system and ensuring all information for Hotel reservations is correct. Answering the Hotel switchboard. Greeting patrons, checking guests in and out of room, and processing payment transactions. Assisting with baggage as needed.
Posting
Hotel room charges to room for restaurant, pet fees, etc.
Handling payments (i.e. cash and credit card). Restocking and replenishing continental and ensuring area is kept clean and sanitized. Maintaining a tidy and well-organized workspace. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Performing night audits and ensuring all paperwork is accurately processed with payments and Hotel room charges.
Qualifications
Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience. One year of experience in the Gaming and/or Hospitality industry.