At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring, it will be a full time seasonal role until October 13th.

ROLE & RESPONSIBILITIES

Greet guests in a welcoming and enthusiastic manner

Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options

Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests

Assists management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person

Assists guests with elevator, and luggage as needed

Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures

Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting

Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team

Manages multiple software systems that communicate with various departments to ensure operational needs

Keeps record of potential safety and maintenance issues and communicates details to appropriate departments

Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day

Listen to guest concerns and resolve issues to the best of your ability.

Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits

Offer assistance to guests and teammates where needed





Assists with night audit coverage as needed REQUIRED SKILLS & QUALIFICATIONS

Previous Front Desk experience strongly preferred

Work-ethic and commitment to the team and guest is key

Willing and able to work solo or as a part of a larger team

Committed to Safety First and the highest quality of cleaning & sanitizing standards

Organized with a great eye for detail

Kind to others and always bring your best A valuable communicator, always suggesting ideas and solutions An active listener and the ability to tell stories to guests

Ability to work in a fast-paced environment managing multiple tasks at once

Ability to anticipate guest needs

Calm demeanor with conflict resolution skills

Motivated, energetic, and professional

Helpful and friendly, willing to go the extra mile

Relaxed, flexible and able to handle a few curve balls

Ready for an adventurous summer!

Helpful and friendly, willing to go the extra mile

Relaxed, flexible and able to handle a few curve balls The starting wage for this role is $18.50/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P; SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like? At Pursuit,



our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued.

With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary.

To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

📌 Front Desk Agent, Prince of Wales Hotel (Waterton Park)
🏢 Pursuit Collection
📍 Waterton Park